Credit Union Support Specialist — Customer Success

ADP, Inc.; Westbrook (ME); On-site; USD 39,000 - 43,000; Full time

Job summary

Synergent in Westbrook, ME is seeking a Customer Service Associate to serve as the primary point of contact for our credit union partners, providing support, guidance, and solutions.

You will build relationships, respond to research, transaction, and software processing inquiries, investigate issues, coordinate with internal teams, and stay current on regulations and product offerings. This role offers meaningful daily impact and opportunities for growth.

Qualifications

• Customer-first mindset and passion for delivering exceptional service.
• Strong communication and relationship-building skills.
• Excellent organizational and time management abilities.
• Critical thinking and problem-solving skills.

Responsibilities

• Build strong, trusted relationships with assigned credit unions.
• Provide timely and accurate support for research, transaction, and software processing inquiries.
• Investigate, analyze, and resolve issues using available tools, resources, and documentation.
• Coordinate with internal teams to deliver effective solutions.
• Manage incidents, change requests, and project-related activities.
• Stay informed on industry regulations, operational procedures, and product offerings.

Skills

Customer-first mindset

Communication skills

Time management

Problem-solving

Job description

Synergent in Westbrook, ME is seeking a Customer Service Associate to serve as the primary point of contact for our credit union partners, providing support, guidance, and solutions.

You will build relationships, respond to research, transaction, and software processing inquiries, investigate issues, coordinate with internal teams, and stay current on regulations and product offerings. This role offers meaningful daily impact and opportunities for growth.