Member Experience Specialist — Build Relationships & Thrive

Maine State Credit Union; Augusta (ME); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employer-subsidized medical insurance

HSA – generous employer contribution

Employer-subsidized Dental and Vision

Life Insurance

Short-Term Disability

Long-Term Disability Insurance

401(k) employer match

Paid time off (PTO) with birthday PTO

Education reimbursement

Volunteer opportunities

Employee Assistance Program

Wellness Reimbursement

Job summary

Maine State Credit Union is seeking a dedicated Member Experience Specialist in our Augusta, ME branch. You will be the first point of contact, delivering exceptional service while processing a range of transactions and helping members achieve financial goals.

You'll balance cash, educate customers on products, and open accounts, all within a community-focused culture emphasizing trust and service. This full-time role offers a Monday–Friday schedule and competitive benefits.

Qualifications

• High School Diploma or GED required.
• 6 to 12 months of cash handling, customer service, retail banking, or related experience.
• Strong communication and relationship-building skills.
• Attention to detail and accuracy; ability to multitask in a fast-paced environment.

Responsibilities

• Deliver outstanding member service with every interaction.
• Process member transactions: deposits, withdrawals, transfers, loan payments.
• Balance cash drawers and maintain transaction accuracy.
• Educate members on products and services to meet financial needs.
• Open accounts and assist with financial solutions.
• Protect members from fraud by verifying identification and recognizing suspicious activity.
• Research account and transaction questions to provide timely resolutions.
• Support branch outreach and participate in community events.

Skills

Cash handling

Customer service

Relationship-building

Communication

Attention to detail

Multitasking

Fraud awareness

Education

High School Diploma or GED

Tools

Financial software systems

Job description

Maine State Credit Union is seeking a dedicated Member Experience Specialist in our Augusta, ME branch. You will be the first point of contact, delivering exceptional service while processing a range of transactions and helping members achieve financial goals.

You'll balance cash, educate customers on products, and open accounts, all within a community-focused culture emphasizing trust and service. This full-time role offers a Monday–Friday schedule and competitive benefits.