Customer Service Associate

Synergent; Westbrook (ME); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Synergent seeks a Customer Service Representative to serve as the primary contact for our credit union partners, providing support, guidance, and solutions that help them succeed.

You will build strong relationships, resolve inquiries, and collaborate with internal teams to ensure effective solutions while staying informed about industry regulations and product offerings to deliver outstanding service daily.

Competenze

• Customer-first mindset and passion for delivering exceptional service.
• Strong communication and relationship-building skills.
• Excellent organizational and time management abilities.
• Critical thinking and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to adapt to changing priorities and learn new concepts quickly.
• Proficiency with standard computer applications and business systems.

Mansioni

• Build strong, trusted relationships with assigned credit unions.
• Provide timely and accurate support for research, transaction, and software processing inquiries.
• Investigate, analyze, and resolve issues using available tools, resources, and documentation.
• Coordinate with internal teams to deliver effective solutions.
• Manage incidents, change requests, and project-related activities.
• Stay informed on industry regulations, operational procedures, and product offerings.

Conoscenze

Customer-focused

Communication

Time management

Critical thinking

Independent working

Adaptability

Computer proficiency

Descrizione del lavoro

Are you a natural problem solver who enjoys building relationships and delivering exceptional service? Here at Synergent we're looking for a Customer Service Representative to serve as the primary point of contact for our credit union partners, providing support, guidance, and solutions that help them succeed.

Customer Service Associate

Are you a natural problem solver who enjoys building relationships and delivering exceptional service? Here at Synergent we're looking for a Customer Service Representative to serve as the primary point of contact for our credit union partners, providing support, guidance, and solutions that help them succeed.

What You'll Do

• Build strong, trusted relationships with assigned credit unions.
• Provide timely and accurate support for research, transaction, and software processing inquiries.
• Investigate, analyze, and resolve issues using available tools, resources, and documentation.
• Coordinate with internal teams to deliver effective solutions.
• Manage incidents, change requests, and project-related activities.
• Stay informed on industry regulations, operational procedures, and product offerings.

What You'll Bring

• A customer-first mindset and passion for delivering exceptional service.
• Strong communication and relationship-building skills.
• Excellent organizational and time management abilities.
• Critical thinking and problem-solving skills.
• The ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to adapt to changing priorities and learn new concepts quickly.
• Proficiency with standard computer applications and business systems.

Additional Information

This position includes occasional extended hours and weekend on-call coverage to support our credit union partners.

If you're someone who enjoys helping others, solving challenges, and making a meaningful impact through great service, we'd love to hear from you.