Credit Union Customer Support Partner

Synergent; Westbrook (ME); On-site; USD 42,000 - 56,000; Full time

Job summary

Synergent seeks a Customer Service Representative to serve as the primary contact for our credit union partners, providing support, guidance, and solutions that help them succeed.

You will build strong relationships, resolve inquiries, and collaborate with internal teams to ensure effective solutions while staying informed about industry regulations and product offerings to deliver outstanding service daily.

Qualifications

• Customer-first mindset and passion for delivering exceptional service.
• Strong communication and relationship-building skills.
• Excellent organizational and time management abilities.
• Critical thinking and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to adapt to changing priorities and learn new concepts quickly.
• Proficiency with standard computer applications and business systems.

Responsibilities

• Build strong, trusted relationships with assigned credit unions.
• Provide timely and accurate support for research, transaction, and software processing inquiries.
• Investigate, analyze, and resolve issues using available tools, resources, and documentation.
• Coordinate with internal teams to deliver effective solutions.
• Manage incidents, change requests, and project-related activities.
• Stay informed on industry regulations, operational procedures, and product offerings.

Skills

Customer-focused

Communication

Time management

Critical thinking

Independent working

Adaptability

Computer proficiency

Job description

Synergent seeks a Customer Service Representative to serve as the primary contact for our credit union partners, providing support, guidance, and solutions that help them succeed.

You will build strong relationships, resolve inquiries, and collaborate with internal teams to ensure effective solutions while staying informed about industry regulations and product offerings to deliver outstanding service daily.