Credit Support Specialist I: Customer Care & Solutions

JPMorgan Chase & Co.; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

JPMorganChase is seeking a Credit Support Specialist I to serve as the first point of contact for clients, delivering exceptional service across financial products. You will handle inbound calls, build strong relationships, and provide innovative solutions within a fast-paced call center environment.

You will navigate multiple computer systems, follow established procedures, and escalate non-standard issues to your supervisor, contributing to accurate, compliant client outcomes and overall

Qualifications

• At least 1 year of customer interaction experience in phone or face-to-face settings.
• Ability to multitask with computer systems and work accurately.
• Ability to handle complex customer interactions with empathy, composure and sound judgment.
• Ability to adapt to new situations and diverse workplace environments.
• Fast-paced, results-driven mindset with problem-solving skills.
• Willingness to learn products and systems quickly and seek feedback.
• Proficient computer literacy and professional communication.
• HS Diploma or GED required.

Responsibilities

• Manages a high volume of inbound/outbound calls, delivering comprehensive support for financial products with empathy and accuracy.
• Utilize customer service expertise to interpret needs, deliver continuous insights, and manage conflicts effectively.
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
• Collaborate cross-functionally to solve non-routine problems, applying strategic thinking and business acumen.
• Follow all regulatory and departmental practices and procedures diligently, ensuring effective execution.
• Takes ownership of each customer interaction while treating them with respect and responding with empathy.

Skills

Customer support

Multitasking

Empathy

Adaptability

Problem solving

Learning ability

Computer literacy

Education

High School Diploma or GED

Job description

JPMorganChase is seeking a Credit Support Specialist I to serve as the first point of contact for clients, delivering exceptional service across financial products. You will handle inbound calls, build strong relationships, and provide innovative solutions within a fast-paced call center environment.

You will navigate multiple computer systems, follow established procedures, and escalate non-standard issues to your supervisor, contributing to accurate, compliant client outcomes and overall