Credit Support Specialist I

JPMorgan Chase & Co.; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

JPMorganChase is seeking a Credit Support Specialist I to serve as the first point of contact for clients, delivering exceptional service across financial products. You will handle inbound calls, build strong relationships, and provide innovative solutions within a fast-paced call center environment.

You will navigate multiple computer systems, follow established procedures, and escalate non-standard issues to your supervisor, contributing to accurate, compliant client outcomes and overall

Qualifications

• At least 1 year of customer interaction experience in phone or face-to-face settings.
• Ability to multitask with computer systems and work accurately.
• Ability to handle complex customer interactions with empathy, composure and sound judgment.
• Ability to adapt to new situations and diverse workplace environments.
• Fast-paced, results-driven mindset with problem-solving skills.
• Willingness to learn products and systems quickly and seek feedback.
• Proficient computer literacy and professional communication.
• HS Diploma or GED required.

Responsibilities

• Manages a high volume of inbound/outbound calls, delivering comprehensive support for financial products with empathy and accuracy.
• Utilize customer service expertise to interpret needs, deliver continuous insights, and manage conflicts effectively.
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
• Collaborate cross-functionally to solve non-routine problems, applying strategic thinking and business acumen.
• Follow all regulatory and departmental practices and procedures diligently, ensuring effective execution.
• Takes ownership of each customer interaction while treating them with respect and responding with empathy.

Skills

Customer support

Multitasking

Empathy

Adaptability

Problem solving

Learning ability

Computer literacy

Education

High School Diploma or GED

Job description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Credit Support Specialist I within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

• Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products with empathy and accuracy.
• Utilize customer service expertise to interpret needs, deliver continuous insights, and manage conflicts effectively.
• Navigatesmultiple computer systems with efficiency, demonstrating adaptability and resilience.
• Collaborate cross-functionally to solve non-routine problems, applying strategic thinking and business acumen.
• Follow all regulatory and departmental practices and procedures diligently, ensuring effective execution.
• Takes ownership of each customer interaction while treating them with respect and responding with empathy.

Required qualifications, capabilities, and skills

• Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately.
• Ability to manage complex customer interactions using empathy, composure, and sound judgment.
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.
• Ability to solve problems and effectively present and explain solutions.
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
• High School Diploma or GED required.

Preferred qualifications, capabilities, and skills

• Developing ability to use data to understand issues and opportunities.
• Developing skills in using AI technology for automation and prompt writing.
• Preferred experience supporting more than one CCB Operations Function/Line of Business.

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts.

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.