Credit & Collections Specialist - Cash Flow Optimizer

Imperial Brady; Glenview (IL); On-site; USD 40,000 - 43,000; Full time

Job summary

Imperial Brady is seeking a Collections Services Representative in Glenview, IL to manage a portfolio of customer accounts, drive on-time cash collections, and assess credit risk. You will collaborate with multiple internal groups, negotiate payment plans, and lead process improvements while maintaining excellent customer service.

The ideal candidate has 5+ years of B2B collections, a Bachelor’s in Accounting/Finance (preferred), and proficiency with Microsoft Office.

Qualifications

• Bachelor's degree in Accounting/Finance preferred, not required.
• 5+ years of B2B Collections work experience & sound knowledge of order-to-cash process.
• Ability to quickly build rapport with customers externally and stakeholders internally.
• Highly organized and able to work independently; adaptable to change in a fast-paced environment; ability to rapidly solve complex problems.
• Customer focused mindset; strong, professional communication skills and client-facing presence.
• Think strategically and innovatively: Identify and act on ideas which further the Company’s strategic goals and business plan.
• Proficient in Microsoft Office software (Excel, Word, PowerPoint, Outlook) required.

Responsibilities

• Manage customer accounts within assigned portfolio by engaging in phone calls and/or emails.
• Identify problem accounts, write-offs, and related adjustments and work until resolution; provide proactive action plans via monitoring past due percentages.
• Negotiate payment arrangements to help customers and resolve delinquent invoices and disputes; create and execute strategic actions to enhance cash flow timeliness.
• Collaborate with Sales Regions, Customer Service, Field Operations, Accounting, Tax and Treasury to resolve issues and expedite collections.
• Maintain compliance with internal controls and departmental procedures.
• Analyze customer information to establish credit risk and present recommendations.
• Make credit hold decisions by analyzing accounts and collection history; build relationships to support offerings.
• Identify improvements across credit processes; lead initiatives to improve DSO.

Skills

Rapport building

Highly organized

Problem solving

Communication skills

Strategic thinking

Client-facing presence

Microsoft Office

Education

Bachelor's degree in Accounting/Finance

Tools

Microsoft Office

Job description

Imperial Brady is seeking a Collections Services Representative in Glenview, IL to manage a portfolio of customer accounts, drive on-time cash collections, and assess credit risk. You will collaborate with multiple internal groups, negotiate payment plans, and lead process improvements while maintaining excellent customer service.

The ideal candidate has 5+ years of B2B collections, a Bachelor’s in Accounting/Finance (preferred), and proficiency with Microsoft Office.