Credit & Collections Specialist — Cash Flow Focus

Matson Logistics, Inc; Downers Grove (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with employer matching and profit

Paid holidays and PTO

Job summary

Matson Logistics, Inc. in Downers Grove, IL is seeking a Credit & Collections Representative to protect cash flow and support customer relations. You will manage receivables, resolve billing issues, and coordinate with Sales, Service, and Operations to maximize on-time payments.

Ideal candidates have 3+ years in collections or AR, strong Excel/Word skills, and the ability to work independently while building relationships with customers and internal teams. This role offers comprehensive benefits.

Qualifications

• High school diploma or GED and 3+ years of collections, accounts receivable, customer service, or related experience.
• Strong knowledge of Microsoft Office applications, including Excel and Word; Outlook proficiency preferred.
• Ability to accurately enter, maintain, and review transaction data within business systems.
• Strong organizational and time-management skills, with the ability to manage multiple priorities independently.
• Excellent verbal, written, and interpersonal communication skills.
• Strong customer service and relationship-management skills.
• Ability to adapt to changing business needs and customer requirements.

Responsibilities

• Manage an assigned portfolio of customer accounts and conduct collection activities to support timely payment and cash flow objectives.
• Initiate collection calls and customer outreach to address outstanding balances and delinquent invoices.
• Communicate with customers through phone, email, and other channels to resolve billing questions, disputes, and collection issues.
• Investigate overdue accounts, identify root causes of payment delays, and recommend appropriate collection actions.
• Consult with management regarding potential bad debt accounts and recommend accounts for further collection efforts when necessary.
• Review aging reports and perform account audits to identify discrepancies and support appropriate account adjustments.
• Review shipping documentation and transaction activity to investigate billing discrepancies and payment concerns.
• Gather supporting documentation and provide customers with information needed to facilitate invoice review and payment.
• Research customer complaints, verify the accuracy of charges, and help correct account issues to support timely resolution.
• Prepare collection correspondence, including statements, account notices, and past-due communications.
• Maintain accurate records of collection activities, account status updates, and customer communications within company systems.
• Provide updates on collection efforts, investigations, and account activity for assigned accounts.
• Partner with Sales, Customer Service, and Operations teams to resolve billing and credit-related issues.
• Support initiatives that improve collection performance, customer experience, and financial results.

Skills

Collections and receivables management

Investigation and problem-solving

Attention to detail

Communication skills

Relationship-building

Accountability and follow-through

Education

High school diploma or GED

3+ years in collections/accounts receivable/customer service

Tools

Microsoft Excel

Word

Outlook

Job description

Matson Logistics, Inc. in Downers Grove, IL is seeking a Credit & Collections Representative to protect cash flow and support customer relations. You will manage receivables, resolve billing issues, and coordinate with Sales, Service, and Operations to maximize on-time payments.

Ideal candidates have 3+ years in collections or AR, strong Excel/Word skills, and the ability to work independently while building relationships with customers and internal teams. This role offers comprehensive benefits.