Credit & Collections Specialist

Imperial Dade; Romulus (MI); On-site; USD 36,000 - 40,000; Full time

Job summary

Imperial Brady is hiring a Credit & Collections Specialist in Detroit, MI. You will manage a portfolio of customer accounts to ensure collection and resolution of past-due invoices while maintaining strong relationships with clients and internal teams.

The role requires 5+ years in B2B collections, a finance/accounting background, and proficiency in Microsoft Office. A Bachelor’s degree is preferred but not mandatory; a bonus program is included.

Qualifications

• 5+ years of B2B collections experience and strong knowledge of order-to-cash processes.
• Bachelor's degree in accounting or finance preferred, not required.
• Ability to quickly build rapport with customers and internal stakeholders.
• Proficient in Microsoft Office.

Responsibilities

• Manage customer accounts within assigned portfolio (review order holds, collect receivables, monitor risk, assess and analyze creditworthiness).
• Identify problem accounts, write-offs, and related adjustments, and lead work until resolution.
• Provide proactive action plans via monitoring past due percentages.
• Negotiate payment arrangements; create strategic plans to improve cash flow timeliness.
• Collaborate with Business Operations and Cash Applications teams to resolve credits and refunds.
• Ensure compliance with internal controls and departmental procedures.
• Maintain portfolio to support key metrics (past due %, average days past due, DSO, etc.).

Skills

B2B collections

Receivables management

Negotiation

Customer relationship

Education

Bachelor's degree in accounting/finance

Tools

Microsoft Office

Job description

Imperial Brady has a Credit & Collections Specialist role available in Detroit, MI! Join a strong and continuously evolving group, helping to continue to grow our business. If you’re eager for your next opportunity, Imperial Brady is a great place to take that next step.

The Credit & Collections Specialist manages a portfolio of customer accounts to ensure the collection and resolution of past-due customer invoices.

Pay Range: $26.00 to $29.00 per hour + Bonus

You will:

• Manage customer accounts within assigned portfolio (review order holds, collect receivables, monitor risk, assess and analyze creditworthiness)
• Identify problem accounts, write-offs, and related adjustments, and lead work until resolution.
• Provide impactful, proactive action plans via frequent monitoring of past due percentages.
• Negotiate payment arrangements; create strategic action plans to enhance cash flow timeliness
• Collaborate with the Business Operations and Cash Applications teams to resolve open credits & refunds
• Manage compliance with required internal controls and departmental procedures.
• Maintain portfolio to support functional metrics (past due percentage, average days past due, days sales outstanding, etc.)

You have:

• 5+ years of B2B collections work experience and sound knowledge of the order-to-cash process
• Bachelor's degree in accounting or finance preferred, not required
• Ability to quickly build rapport with customers externally and stakeholders internally
• Proficient in Microsoft Office