Credit & Collections Order Specialist II

HD Supply; Jacksonville (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

HD Supply is seeking a detail-oriented Order Workflow professional in Jacksonville, FL. The role focuses on handling orders under credit review for past due reasons, gathering necessary customer information, and coordinating with credit and collections to resolve disputes that block receivables.

The position emphasizes accurate data entry, proactive communication with customers to obtain payments, and collaboration with internal teams to release pending orders in a timely manner.

Qualifications

• HS Diploma or GED strongly preferred.
• Generally 2-5 years of experience in area of responsibility.

Responsibilities

• Performs accurate and timely entry of customer selections into order processing system; monitors orders for credit and collection standards and on-time delivery.
• Launches outbound collection calls to customers with past due balances to collect and release orders.
• Submits credit limit increase requests to management to secure higher spend capacity.
• Processes large volumes of pending orders for review/release in the absence of credit and collections team members.
• Monitors orders using system reports and communicates progress to management; resolves discrepancies in data.
• Works with field, customers, and internal teams to ensure timely order completion.
• Performs other duties as assigned.

Education

HS Diploma or GED

Job description

HD Supply is seeking a detail-oriented Order Workflow professional in Jacksonville, FL. The role focuses on handling orders under credit review for past due reasons, gathering necessary customer information, and coordinating with credit and collections to resolve disputes that block receivables.

The position emphasizes accurate data entry, proactive communication with customers to obtain payments, and collaboration with internal teams to release pending orders in a timely manner.