Credit & Collections Order Specialist

HD Supply Management, LLC (USA); Santee (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical with prescription drugcoverage

Dental plans

Vision plans

401(K) with company match

Paid holidays and vacation

Paid sick time

Life and AD&D insurance

Disability insurance

Commuter benefits

Tuition reimbursement

Job summary

HD Supply Management, LLC (USA) seeks a dedicated Order and Credit Specialist to manage the assigned workflow, focusing on orders under credit review for past-due reasons. You will communicate with customers to obtain payment, gather account information, and release accurate orders.

Collaboration with credit and collections ensures disputes are resolved promptly and receivables are collected. You will enter orders, monitor progress, and coordinate with field and internal teams to maintain timely

Qualifications

• Hs diploma or GED required or strongly preferred.
• 2–5 years of experience in order processing or collections.
• Experience with credit review and past-due accounts.
• California-based candidates preferred due to local pay range guidance.

Responsibilities

• Performs accurate and timely entry of customer selections into the order processing system.
• Monitors and tracks customer orders to ensure on-time delivery per credit standards.
• Launches outbound collection calls to collect past-due balances to release orders.
• Submits credit limit increase requests to management to enable order releases.
• Processes large volumes of pending orders for review/release in absence of dedicated staff.
• Monitors orders with system reports and communicates progress to management.
• Proactively resolves data discrepancies affecting timely processing.
• Identifies and escalates gaps in ordering information; coordinates with field and internal teams.

Skills

Order processing

Credit & collections

Customer communication

Data gathering

Problem resolution

Education

HS Diploma or GED

Tools

Order processing system

Credit management tools

Job description

HD Supply Management, LLC (USA) seeks a dedicated Order and Credit Specialist to manage the assigned workflow, focusing on orders under credit review for past-due reasons. You will communicate with customers to obtain payment, gather account information, and release accurate orders.

Collaboration with credit and collections ensures disputes are resolved promptly and receivables are collected. You will enter orders, monitor progress, and coordinate with field and internal teams to maintain timely