Credit & Order Release Specialist II

HD Supply Canada, Inc; Jacksonville (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

HD Supply Canada, Inc in Jacksonville, FL is seeking a Credit Services Associate II to manage the order workflow for credit-reviewed orders. You will communicate with customers to obtain payment and release pending orders, gather needed information, and coordinate with credit and collections to resolve disputes preventing receivables.

Strong data gathering and cross-team collaboration are essential. The role requires precise order entry, monitoring of orders, and proactive communication with

Qualifications

• HS Diploma or GED strongly preferred.
• Generally 2-5 years of experience in area of responsibility.
• Proven ability to communicate with customers and internal teams.

Responsibilities

• Enter customer selections into order processing system accurately.
• Monitor and track orders to ensure on-time delivery.
• Launch outbound collection calls for past-due accounts to secure release of orders.
• Submit credit limit increase requests to management to enable order releases.
• Process large volumes of pending orders in the absence of the credit and collections team.
• Proactively communicate progress to management and resolve data discrepancies.
• Collaborate with field, customers, and internal teams to complete orders in a timely manner.
• Perform other duties as assigned.

Skills

Order processing

Credit & collections

Customer communication

Data gathering

Education

HS Diploma or GED

Job description

HD Supply Canada, Inc in Jacksonville, FL is seeking a Credit Services Associate II to manage the order workflow for credit-reviewed orders. You will communicate with customers to obtain payment and release pending orders, gather needed information, and coordinate with credit and collections to resolve disputes preventing receivables.

Strong data gathering and cross-team collaboration are essential. The role requires precise order entry, monitoring of orders, and proactive communication with