Credit Services Associate II

HD Supply Canada, Inc; Jacksonville (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

HD Supply Canada, Inc in Jacksonville, FL is seeking a Credit Services Associate II to manage the order workflow for credit-reviewed orders. You will communicate with customers to obtain payment and release pending orders, gather needed information, and coordinate with credit and collections to resolve disputes preventing receivables.

Strong data gathering and cross-team collaboration are essential. The role requires precise order entry, monitoring of orders, and proactive communication with

Qualifications

• HS Diploma or GED strongly preferred.
• Generally 2-5 years of experience in area of responsibility.
• Proven ability to communicate with customers and internal teams.

Responsibilities

• Enter customer selections into order processing system accurately.
• Monitor and track orders to ensure on-time delivery.
• Launch outbound collection calls for past-due accounts to secure release of orders.
• Submit credit limit increase requests to management to enable order releases.
• Process large volumes of pending orders in the absence of the credit and collections team.
• Proactively communicate progress to management and resolve data discrepancies.
• Collaborate with field, customers, and internal teams to complete orders in a timely manner.
• Perform other duties as assigned.

Skills

Order processing

Credit & collections

Customer communication

Data gathering

Education

HS Diploma or GED

Job description

## Credit Services Associate IIApply: FL318 - Jacksonville FL: Full time: Posted Today: R26005036**Job Summary**Manage the assigned Order Workflow process, ensuring prompt handling of orders that are under credit review for past due reason. Communicate with customers to obtain payment needed with the goal of releasing the pending orders. Gather and translate all necessary customer account information and internal data to develop and release accurate and detailed orders. Coordinate with credit and collections in the resolution of account and billing disputes that prevent the business from collecting receivables..**Major Tasks, Responsibilities, and Key Accountabilities*** Performs accurate and timely entry of customer selection(s) into order processing system. Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.* Launches outbound collection calls to customers whose accounts have past due balances in an attempt to collect and allow order(s) to be released.* Submits credit limit increase requests to management to secure higher spend capacity and allow order releases for customers.* Processes large volumes of pending orders for review / release in the absence of the dedicated credit and collections team members.* Monitors orders using system reports and communicates progress to management. Proactively communicates to resolve discrepancies in data that may prevent accurate or timely order processing. Identifies and escalates gaps in company and customer ordering information.* Work in conjunction with the field, customers, and other internal teams to ensure orders are completed in a timely manner.* Performs other duties as assigned.**Nature and Scope*** Refers complex, unusual problems to supervisor.* Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.* None.**Work Environment*** Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.* No travel required.**Education and Experience*** HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.