Credit & Collections Coordinator

London Approach; Willingboro Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Three weeks PTO plus birthday PTO

Six paid holidays

401(k) match

Discretionary annual bonus

Job summary

London Approach in Willingboro, NJ is seeking a Credit & Collections Coordinator to manage a high-volume portfolio and resolve account issues while building strong customer relationships.

The role requires 2+ years in commercial credit and collections, Excel advanced skills, and ERP system experience; you will meet collection goals and collaborate with sales to optimize terms.

Qualifications

• At least 2 years of commercial credit and collections experience.
• Experience managing a large customer portfolio in a fast-paced, high-volume environment.
• Experience using an ERP system such as Epicor Prophet 21, NetSuite, Oracle, or a comparable platform.
• Strong phone skills and confidence proactively contacting customers regarding outstanding payments.
• Professional communication, strong attention to detail, and effective problem-solving skills.

Responsibilities

• Manage collections for a portfolio of approximately 1,000 customer accounts.
• Review accounts receivable aging reports, prioritize past-due balances, and contact customers by phone and email to secure payment.
• Document collection activity, payment commitments, and account updates.
• Research and resolve customer deductions, payment discrepancies, and outstanding balances.
• Prepare and send customer statements and collection correspondence.
• Partner with sales and internal teams to address credit holds, credit limits, and payment terms.
• Monitor orders on credit hold throughout the day and coordinate releases in accordance with established procedures.
• Maintain accurate customer billing and accounts payable contact information.
• Meet established collections goals while providing professional customer service.

Skills

Excel

Pivot tables

VLOOKUPs

Education

High school diploma or equivalent

Tools

Epicor Prophet 21

NetSuite

Oracle

Job description

We are seeking a Credit & Collections Coordinator for an established company in Willingboro, NJ. This opportunity is ideal for a professional with commercial collections experience who enjoys managing a high-volume portfolio, resolving account issues, and building strong customer relationships.

Responsibilities

• Manage collections for a portfolio of approximately 1,000 customer accounts.
• Review accounts receivable aging reports, prioritize past-due balances, and contact customers by phone and email to secure payment.
• Document collection activity, payment commitments, and account updates.
• Research and resolve customer deductions, payment discrepancies, and outstanding balances.
• Prepare and send customer statements and collection correspondence.
• Partner with sales and internal teams to address credit holds, credit limits, and payment terms.
• Monitor orders on credit hold throughout the day and coordinate releases in accordance with established procedures.
• Maintain accurate customer billing and accounts payable contact information.
• Meet established collections goals while providing professional customer service.

Qualifications

• At least 2 years of commercial credit and collections experience.
• Experience managing a large customer portfolio in a fast-paced, high-volume environment.
• Excel proficiency, including pivot tables and VLOOKUPs.
• Experience using an ERP system such as Epicor Prophet 21, NetSuite, Oracle, or a comparable platform.
• Strong phone skills and confidence proactively contacting customers regarding outstanding payments.
• Professional communication, strong attention to detail, and effective problem-solving skills.
• Ability to prioritize competing deadlines and work collaboratively toward department goals.
• High school diploma or equivalent required; additional education preferred.
• Availability for overtime as needed.
• Three weeks of PTO (+ an additional birthday PTO day!)
• Six paid holidays.
• 401(k) match.
• Discretionary annual bonus based on company performance.