Portfolio Manager - Late Stage Collections

Automatic Data Processing, Inc.; Voorhees Township (NJ); Sur place; USD 70 000 - 85 000; Plein temps

Résumé du poste

Automatic Data Processing, Inc. is seeking a Late Stage Portfolio Manager to own 61+ day commercial equipment finance accounts, driving resolutions through cure, workout, or charge-off. The hybrid role is based in Voorhees, NJ with in-office requirements.

The ideal candidate has 3–5 years in commercial collections, strong negotiation and documentation skills, and familiarity with Excel, Aspire, and Salesforce. Salary ranges from $70,000 to $85,000 annually.

Qualifications

• 3–5 years in commercial collections, incl. late-stage accounts.
• Experience with equipment finance a plus.
• Bilingual in Spanish and English preferred.

Responsabilités

• Manage high-volume outbound contact with customers, guarantors, brokers, and vendors.
• Negotiate payment plans, settlements, and restructures within authority.
• Assess ability to pay considering fuel, insurance, and maintenance costs.
• Issue notices, perform skip tracing, and verify business information.
• Coordinate collateral verification, repossession, and remarketing.
• Prepare files for legal referral and monitor related activity.
• Maintain clear notes and collaborate with Operations, Credit, and Legal.

Connaissances

Negotiation

Communication

Documentation

Excel

Microsoft Office

Spanish language

Outils

Excel

Aspire

Salesforce

Microsoft Office

Description du poste

Portfolio Manager - Late Stage Collections

Full Time Voorhees Township, NJ, US

4 days ago Requisition ID: 1116

Salary Range: $70,000.00 To $85,000.00 Annually

Portfolio Manager - Late Stage Collections (61+ Days)

Location: Hybrid, New Jersey (candidates must live in or within commuting distance of New Jersey; this position is not open to fully remote applicants)

Salary: $70,000-$85,000 annually

Position Summary

NMEF is looking for a Late Stage Portfolio Manager to take ownership of commercial equipment finance accounts that are 61+ days past due. You'll drive each account to resolution through cure, workout, repossession, legal referral, or charge-off. This role suits a firm, persistent negotiator who makes sound decisions on high-balance, high-risk accounts and stays composed under pressure.

Duties and Responsibilities

• Manage a high volume of outbound contact with customers, guarantors, brokers, and vendors by phone, email, and text.
• Negotiate payment plans, settlements, and restructures within your delegated authority.
• Assess each customer's ability to pay, factoring in pressures such as fuel, insurance, freight, and repair and maintenance costs.
• Issue demand and default notices and perform skip tracing and business verification.
• Coordinate collateral verification, repossession, and remarketing, and pursue broker and vendor recourse.
• Prepare complete, well-documented files for legal referral, and monitor bankruptcy and UCC activity.
• Recommend charge-offs and maintain accurate, detailed notes in the collections system.
• Partner with Operations, Credit, and Legal to resolve disputes and account adjustments.

Requirements

• 3-5 years of commercial collections experience, including at least 2 years working late-stage accounts. Equipment Finance experience is preferred.
• Working knowledge of repossession, guarantor collection, legal referral, UCC filings, and bankruptcy basics.
• Strong Excel and Microsoft Office skills. Experience with Aspire and Salesforce is a plus.
• Background in transportation or medical collections is a plus. Bilingual in Spanish and English is preferred.
• Excellent negotiation, communication, and documentation skills, with the ability to stay calm and professional in difficult conversations.

Key performance Measures

Dollars collected, roll-backs and cures, charge-off reduction, promise-to-pay kept rate, and the quality of repossession and legal referral files.

Location Requirement

This is a hybrid role based in Voorhees, New Jersey, with regular in-office days required. Applicants must currently reside in New Jersey or within a reasonable commuting distance. Remote-only and out-of-area candidates will not be considered.