Portfolio Manager - Late Stage Collections

North Mill Equipment Fi; Voorhees Township (NJ); Hybrid; USD 70,000 - 85,000; Full time

Job summary

North Mill Equipment Finance is seeking a Late Stage Portfolio Manager to own commercial equipment finance accounts 61+ days past due. You will drive resolution through cure, workout, repossession, legal referral, or charge-off, while maintaining composure under pressure.

You will manage high-volume outreach, negotiate settlements, assess payment ability, and coordinate collateral actions; success relies on disciplined documentation and collaboration with Operations, Credit, and Legal in a

Qualifications

• 3–5 years of commercial collections experience, including 2+ years on late-stage accounts; equipment finance preferred.
• Knowledge of repossession, guarantor collection, legal referral, UCC filings, and bankruptcy basics.
• Strong Excel/Office skills; Aspire and Salesforce experience a plus; bilingual Spanish/English preferred.

Responsibilities

• Manage a high volume of outbound contact by phone, email, and text.
• Negotiate payment plans, settlements, and restructures within authority.
• Assess customers' ability to pay considering fuel, insurance, freight, and repair costs.
• Issue demand notices, perform skip tracing and business verification.
• Coordinate collateral verification, repossession, and remarketing, and pursue recourse.
• Prepare complete, well-documented files for legal referral; monitor bankruptcy and UCC activity.
• Recommend charge-offs and maintain detailed notes in the collections system.
• Partner with Operations, Credit, and Legal to resolve disputes and account adjustments.

Skills

Negotiation

Communication

Documentation

Excel

Aspire

Salesforce

Tools

Aspire

Salesforce

Job description

Portfolio Manager - Late Stage Collections

Full Time Voorhees Township, NJ, US

4 days ago Requisition ID: 1116

Salary Range: $70,000.00 To $85,000.00 Annually

Portfolio Manager - Late Stage Collections (61+ Days)

Location: Hybrid, New Jersey (candidates must live in or within commuting distance of New Jersey; this position is not open to fully remote applicants)

Salary: $70,000-$85,000 annually

Position Summary

NMEF is looking for a Late Stage Portfolio Manager to take ownership of commercial equipment finance accounts that are 61+ days past due. You'll drive each account to resolution through cure, workout, repossession, legal referral, or charge-off. This role suits a firm, persistent negotiator who makes sound decisions on high-balance, high-risk accounts and stays composed under pressure.

Duties and Responsibilities

• Manage a high volume of outbound contact with customers, guarantors, brokers, and vendors by phone, email, and text.
• Negotiate payment plans, settlements, and restructures within your delegated authority.
• Assess each customer's ability to pay, factoring in pressures such as fuel, insurance, freight, and repair and maintenance costs.
• Issue demand and default notices and perform skip tracing and business verification.
• Coordinate collateral verification, repossession, and remarketing, and pursue broker and vendor recourse.
• Prepare complete, well-documented files for legal referral, and monitor bankruptcy and UCC activity.
• Recommend charge-offs and maintain accurate, detailed notes in the collections system.
• Partner with Operations, Credit, and Legal to resolve disputes and account adjustments.

Requirements

• 3-5 years of commercial collections experience, including at least 2 years working late-stage accounts. Equipment Finance experience is preferred.
• Working knowledge of repossession, guarantor collection, legal referral, UCC filings, and bankruptcy basics.
• Strong Excel and Microsoft Office skills. Experience with Aspire and Salesforce is a plus.
• Background in transportation or medical collections is a plus. Bilingual in Spanish and English is preferred.
• Excellent negotiation, communication, and documentation skills, with the ability to stay calm and professional in difficult conversations.

Key performance Measures

Dollars collected, roll-backs and cures, charge-off reduction, promise-to-pay kept rate, and the quality of repossession and legal referral files.

Location Requirement

This is a hybrid role based in Voorhees, New Jersey, with regular in-office days required. Applicants must currently reside in New Jersey or within a reasonable commuting distance. Remote-only and out-of-area candidates will not be considered.