Fraud Prevention Specialist — Credit Card Support

JPMorganChase; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

On-site health centers

Tuition reimbursement

Job summary

JPMorganChase is seeking a Specialist I in Fraud to be the first point of contact for clients, delivering exceptional customer service in a fast-paced environment. You will handle inbound calls, build customer relationships, and provide innovative solutions while following established procedures.

This role requires multitasking, empathy, and accuracy in daily tasks within a structured framework. Based in San Antonio, the position involves working with various financial products, staying

Qualifications

• Clear communication and active listening with customers.
• Ability to navigate multiple computer systems and perform tasks accurately.

Responsibilities

• Handle a high volume of inbound calls delivering support for financial products.
• Interpret customer needs and offer effective solutions.
• Navigate multiple computer systems efficiently and maintain composure.
• Work independently and with teams to achieve goals.
• Follow regulatory and departmental procedures and treat customers with empathy.

Skills

Communication

Customer support

Multitasking

Empathy

Regulatory compliance

Tech literacy

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist I in Fraud to be the first point of contact for clients, delivering exceptional customer service in a fast-paced environment. You will handle inbound calls, build customer relationships, and provide innovative solutions while following established procedures.

This role requires multitasking, empathy, and accuracy in daily tasks within a structured framework. Based in San Antonio, the position involves working with various financial products, staying