Credit Card Operations Lead & SME

Simmons Bank; Pine Bluff (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Simmons Bank is seeking a Credit Card Specialist III to support card transaction processing in a high-volume environment. The role acts as SME, guides other specialists, handles escalated inquiries, and assists in workload delegation and training across the operations unit.

The position emphasizes back-end processing, fraud monitoring, incident escalation, and ensuring compliance with banking procedures. Strong leadership, communication, and multitasking skills are essential.

Qualifications

• Bachelor-level or equivalent experience preferred; essential duties require strong attention to detail.
• Proven ability to lead others and manage workload in a fast-paced environment.
• Ability to analyze processes, communicate clearly, and train staff.

Responsibilities

• Acts as a first-line resource for problem solving regarding operational issues.
• Receives and handles inquiries from employees and customers; resolves problems with supervisor approval.
• Delegates workload to ensure timely processing and informs supervisor of issues; suggests process improvements.
• Performs special projects as assigned.
• Serves as SME for the unit; provides guidance to associates and training.

Skills

Leadership

Quick task execution

Team player

Problem solving

Reading/comprehension

Communication

Multitasking

Education

Some college/Associate degree preferred

Tools

MS Office

Navigator system

Job description

Simmons Bank is seeking a Credit Card Specialist III to support card transaction processing in a high-volume environment. The role acts as SME, guides other specialists, handles escalated inquiries, and assists in workload delegation and training across the operations unit.

The position emphasizes back-end processing, fraud monitoring, incident escalation, and ensuring compliance with banking procedures. Strong leadership, communication, and multitasking skills are essential.