Credit Card Specialist III

Simmons Bank; Pine Bluff (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Simmons Bank is seeking a Credit Card Specialist III to support card transaction processing in a high-volume environment. The role acts as SME, guides other specialists, handles escalated inquiries, and assists in workload delegation and training across the operations unit.

The position emphasizes back-end processing, fraud monitoring, incident escalation, and ensuring compliance with banking procedures. Strong leadership, communication, and multitasking skills are essential.

Qualifications

• Bachelor-level or equivalent experience preferred; essential duties require strong attention to detail.
• Proven ability to lead others and manage workload in a fast-paced environment.
• Ability to analyze processes, communicate clearly, and train staff.

Responsibilities

• Acts as a first-line resource for problem solving regarding operational issues.
• Receives and handles inquiries from employees and customers; resolves problems with supervisor approval.
• Delegates workload to ensure timely processing and informs supervisor of issues; suggests process improvements.
• Performs special projects as assigned.
• Serves as SME for the unit; provides guidance to associates and training.

Skills

Leadership

Quick task execution

Team player

Problem solving

Reading/comprehension

Communication

Multitasking

Education

Some college/Associate degree preferred

Tools

MS Office

Navigator system

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Credit Card Specialist III, as a member of the Operation's Team that supports the processing for all card transaction channels, is responsible for performing a wide variety of card operational duties in a high-volume deadline driven environment. The Credit Card Specialist III is regarded as a leader within the unit and the Credit Card Subject Matter Expert (SME). The Credit Card Specialist III serves as a resource agent for all operational areas and assists in the verification of processes and applications; receives and handles escalated inquiries from employees and customers; assists the operations manager with the delegation of workload duties among employees by providing directions to less tenured employees, and training new Specialists.

Essential Duties and Responsibilities

• Acts as a first-line resource for problem solving regarding all operational issues.

• Receives and handles inquiries from both employees from throughout the enterprise and customers, resolving problems, ensuring supervisor agrees with non-routine resolutions.

• Assists supervisor with the delegation of workload duties of other associates to help ensure the work flow is processed timely and efficiently; examines work in progress to ensure accuracy and timeliness and communicates any issues to the supervisor; recommends changes or alternate ways in processing methods to improve operating efficiency and service levels.

• Performs special projects, as assigned.

• Interfaces between the supervisor and associates as the designated subject matter expert (SME) for the unit; and this position would have mastery level knowledge on most job processes within the operational unit.

• Responsible for providing back up to other Credit Card Specialists and Credit Card Accountant as requested by the supervisor.

• Inputs basic data/customer information in the core or appropriate system and verifies for accuracy to comply

• with departmental procedures and regulations.

• Monitor and investigate account and transaction activity for fraud or disputes.

• Review reports related to fraud prevention programs and services.

• Review multiple system maintenance reports to meet compliance requirements

• Responsible for wire transmissions and drawdown requests

• Manage returned payments, exception items and unposted items.

• Provides support and training to both internal and external customers.

• Receives, verifies, processes, and distributes incoming transfers according to established procedures.

• Reconcile general ledger applications and keys invoices into the appropriate systems

• Performs new account and file maintenance verification.

• Maintains detailed records on all work responsibilities as required.

• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to lead the work of other associates.

• Ability to perform tasks quickly and accurately.

• Ability to operate in a team environment to accomplish shared goals.

• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.

• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.

• Ability to maintain effective interpersonal relationships with management and team members.

• Ability to function in a multi-task team environment, strong organizational and time management and verbal and written communication skills

Education and/or Experience

• Some college/university experience or an Associate degree preferred, and

• Three plus years of related experience required; banking operations and/or customer service experience preferred.

Computer Skills

• MS Office programs

Other Qualifications

• Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.

• Excellent understanding of the front-to-back process workflow and the impact of the function's activities on the downstream process.

• Proficiency of the Navigator system and electronic communications.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Skills Training

• Communication, Customer Service, Bank Products and Services, Sales, Telephone

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.