Credit and Collections Supervisor

Ledgent; Torrance (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Ledgent in Torrance, CA is seeking a Credit and Collections Supervisor to lead a team of Analysts, evaluate credit risk, manage collections and deductions, and resolve discrepancies.

You will collaborate with cross-functional teams, support audits and financial analysis, and drive process improvements using AI and automation while ensuring regulatory compliance and strong customer relationships.

Qualifications

• Bachelor's degree required.
• 5+ years of Credit & Collections experience.
• 2+ years of supervisory experience.
• Advanced Microsoft Excel skills (Pivot Tables, XLOOKUPs, reporting, and analysis).
• Working knowledge of AI and automation tools.
• Experience with ERP systems.
• Manufacturing, consumer products, distribution, or similar industry experience is required.

Responsibilities

• Supervise and develop a team of Credit & Collections Analysts.
• Review customer credit risk and provide recommendations on credit approvals and limits.
• Oversee collections activities and support resolution of past-due accounts.
• Manage customer deductions and claims, including promotional allowances, pricing disputes, returns, and contractual deductions.
• Investigate and resolve account discrepancies and complex reconciliations.
• Partner with cross-functional teams to address customer issues and facilitate order releases.
• Build strong customer relationships and serve as an escalation point for account concerns.
• Support audits, reporting, and financial analyses.
• Drive continuous improvement initiatives, including the use of AI and automation tools to increase efficiency.
• Ensure compliance with company policies, procedures, and internal controls.

Skills

Leadership

Analytical thinking

Communication

Problem solving

Team development

Education

Bachelor's degree

Tools

Excel

ERP systems

AI and automation tools

Job description

We're seeking a Credit and Collections Supervisor for a global manufacturing company located in Torrance, CA. This is a full-time position, offering a hybrid work schedule (3 days onsite, 2 days remote).

Key Responsibilities

• Supervise and develop a team of Credit & Collections Analysts.
• Review customer credit risk and provide recommendations on credit approvals and limits.
• Oversee collections activities and support resolution of past-due accounts.
• Manage customer deductions and claims, including promotional allowances, pricing disputes, returns, and contractual deductions.
• Investigate and resolve account discrepancies and complex reconciliations.
• Partner with cross-functional teams to address customer issues and facilitate order releases.
• Build strong customer relationships and serve as an escalation point for account concerns.
• Support audits, reporting, and financial analyses.
• Drive continuous improvement initiatives, including the use of AI and automation tools to increase efficiency.
• Ensure compliance with company policies, procedures, and internal controls.

Qualifications

• Bachelor's degree required.
• 5+ years of Credit & Collections experience.
• 2+ years of supervisory experience.
• Experience managing customer claims and deductions across multiple claim types.
• Advanced Microsoft Excel skills (Pivot Tables, XLOOKUPs, reporting, and analysis).
• Working knowledge of AI and automation tools.
• Experience with ERP systems.
• Strong leadership, analytical, communication, and problem-solving skills.
• Manufacturing, consumer products, distribution, or similar industry experience is required.
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.