Credentialed Trainer

Brown University Health; Rhode Island; On-site; USD 75,000 - 95,000; Full time

Job summary

Brown University Health seeks a Credentialed Trainer (CT) to deliver end-user training and go-live support for a specific Epic module. Reporting to the EPIC Training Manager and Project Director, the role involves developing curricula, preparing training environments, and serving as the primary Brown University Health trainer for end users.

Candidates should have a clinical background, a bachelor’s degree, and demonstrated ability to teach in classroom, group, and one-on-one settings.

Qualifications

• Bachelor’s degree or the equivalent combination of education and experience.
• Clinical background preferred; e.g., Pharmacist, RN, HIM, Laboratory, Radiology, Case Management.
• Experience in clinical systems and/or teaching background is preferred; strong adult education skills.
• Ability to teach in classroom, group, and one-on-one settings.
• Desire to present material clearly while managing the class.
• Exceptional oral, written, and interpersonal skills; effective communication.
• Works well in a fast-paced, high-pressure healthcare education environment.
• Strong organizational skills; customer service and computer proficiency.
• Able to work independently and resolve conflicts when needed.

Responsibilities

• Delivers training to end users and provides go-live and post-go live support for a defined period.
• Acts as first line of defense for continued Brown University Health championing and end user support.
• Completes the credentialing process and masters Epic applications and workflows.
• Collaborates with the Principal Trainer to prepare curriculum and the Epic training environment, including pilot training as needed.
• Performs other duties as assigned.

Skills

Adult education

Epic training

Public speaking

Curriculum design

Education

Bachelor’s degree

Tools

Epic applications

Job description

The Brown University Health Credentialed Trainer (CT) reports to the EPIC Training Manager and the EPIC Project Director. Under general supervision, serves to facilitate and manage Epic Electronic Health Record (EHR) training. Delivers end-user training and go-live support for a particular Epic application module. Serves as the primary form of Brown University Health support and provides ongoing support and training to the end user.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES:

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Consistently applies the corporate values of respect, honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly, geographically accessible and high-value services within the environment of a comprehensive integrated academic health system. Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.
• Delivers training to end users, and provides go-live and post-go live support for a defined period of time. Acts as first line of defense for continued Brown University Health championing and end user support.
• Completes the credentialing process. Masters one or several Epic applications and the specific workflows of each application. May work with the Principal Trainer and others on the Brown University Health team to prepare curriculum and the Epic training environment, which may include pilot training to confirm accuracy of the educational materials.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

Bachelor’s degree or the equivalent combination of education and experience.

EXPERIENCE:

Clinical background preferred, for example: Pharmacist, RN, HIM, Laboratory, Radiology, Case Management, etc. Experience in billing, coding, front desk type positions will be considered.

Medical terminology, preferred. Experience in clinical systems and/or teaching background, preferred. Skill and/or experience in adult education. Ability to teach in classroom, group, and one-on-one setting.

Ability to effectively present material while managing the class.

Demonstrates exceptional oral, written, and interpersonal skills; effectively communicates.

Operates in a fast-paced and high-pressure environment. Willingness to learn and ability to retain knowledge.

Exceptional organizational skills. Strong customer service and computer skills. Team-player mentality.

Demonstrated ability to work independently, when required.

Demonstrated appropriate and effective conflict resolution skills.

Comfortable working in a healthcare environment at the point of care.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Sits, stands and walks intermittently throughout the day.

INDEPENDENT ACTION:

Incumbent functions independently within the department’s policies and procedures. Refers specific complex issues to supervisor when clarification of policies and procedures is required.