Credentialed Trainer

LCS Lifespan Corporate Services d/b/a Brown University Health; United States; On-site; USD 64,000 - 106,000; Full time

Job summary

LCS Lifespan Corporate Services d/b/a Brown University Health seeks a Credentialed Trainer (CT) to manage Epic EHR training for end users. You will deliver training, provide go-live support, and maintain ongoing user assistance within Brown University Health’s academic health system.

The role emphasizes teaching, curriculum development, and maintaining high standards of patient-focused training in a fast-paced environment.

Qualifications

• Clinical background preferred (e.g., Pharmacist, RN, HIM, Lab, Radiology, Case Management).
• Experience in clinical systems or teaching preferred.
• Ability to teach in classroom, group, and one-on-one settings.
• Strong verbal, written, and interpersonal communication.

Responsibilities

• Delivers end-user training and go-live support for an Epic module.
• Provides go-live and post-go live support.
• Prepares curriculum and training materials for Epic applications.
• Acts as first line of end-user support and champions Brown University Health training.

Skills

Adult education

Communication

Customer service

Organizational skills

Team player

Independent work

Conflict resolution

Education

Bachelor's degree or equivalent

Tools

Epic training environment

Job description

SUMMARY

The Brown University Health Credentialed Trainer (CT) reports to the EPIC Training Manager and the EPIC Project Director. Under general supervision, serves to facilitate and manage Epic Electronic Health Record (EHR) training. Delivers end-user training and go-live support for a particular Epic application module. Serves as the primary form of Brown University Health support and provides ongoing support and training to the end user. Brown University Health employees are expected to successfully role model the organizations values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Consistently applies the corporate values of respect, honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly, geographically accessible and high-value services within the environment of a comprehensive integrated academic health system.
• Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.
• Delivers training to end users, and provides go-live and post-go live support for a defined period of time.
• Acts as first line of defense for continued Brown University Health championing and end user support.
• Completes the credentialing process.
• Masters one or several Epic applications and the specific workflows of each application.
• May work with the Principal Trainer and others on the Brown University Health team to prepare curriculum and the Epic training environment, which may include pilot training to confirm accuracy of the educational materials.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

Bachelor’s degree or the equivalent combination of education and experience.

EXPERIENCE

• Clinical background preferred, for example: Pharmacist, RN, HIM, Laboratory, Radiology, Case Management, etc.
• Experience in billing, coding, front desk type positions will be considered.
• Medical terminology, preferred.
• Experience in clinical systems and/or teaching background, preferred.
• Skill and/or experience in adult education.
• Ability to teach in classroom, group, and one-on-one setting.
• Ability to effectively present material while managing the class.
• Demonstrates exceptional oral, written, and interpersonal skills; effectively communicates.
• Operates in a fast-paced and high-pressure environment.
• Willingness to learn and ability to retain knowledge.
• Exceptional organizational skills.
• Strong customer service and computer skills.
• Team-player mentality.
• Demonstrated ability to work independently, when required.
• Demonstrated appropriate and effective conflict resolution skills.
• Comfortable working in a healthcare environment at the point of care.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Sits, stands and walks intermittently throughout the day.

INDEPENDENT ACTION

Incumbent functions independently within the department’s policies and procedures. Refers specific complex issues to supervisor when clarification of policies and procedures is required.

SUPERVISORY RESPONSIBILITY

None.

Pay Range

$64,480.00-$106,412.80

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type

M-F 8:00am-5:00pm

Work Shift

Day

Daily Hours

8 hours

Driving Required

No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

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