Credentialed Trainer

Lifespan; Town of Providence (NY); On-site; USD 64,000 - 106,000; Full time

Job summary

Brown University Health is seeking a Credentialed Trainer (CT) to manage Epic EHR training for end users and provide go-live support. Reports to the EPIC Training Manager and the EPIC Project Director, with a focus on delivering high-value, patient-centered education within a comprehensive academic health system.

The role requires clinical background, strong communication, and the ability to teach in various settings while maintaining Brown's values of Compassion, Accountability, Respect, and

Qualifications

• Bachelor's degree or the equivalent combination of education and experience.
• Clinical background preferred (e.g., Pharmacist, RN, HIM, Laboratory, Radiology, Case Management).
• Experience in clinical systems and/or teaching background preferred.
• Experience in adult education.
• Ability to teach in classroom, group, and one-on-one settings.

Responsibilities

• Delivers training to end users and provides go-live and post-go live support for a defined period.
• Masters Epic applications and workflows; prepare curriculum and training environment.
• Acts as first line of defense for continued Brown University Health championing and end user support.
• Performs other duties as assigned.

Skills

Communication

Organizational skills

Team player

Independent work

Customer service

Training delivery

Conflict resolution

Education

Bachelor's degree

Tools

Epic

Job description

SUMMARY: The Brown University Health Credentialed Trainer (CT) reports to the EPIC Training Manager and the EPIC Project Director. Under general supervision, serves to facilitate and manage Epic Electronic Health Record (EHR) training. Delivers end-user training and go-live support for a particular Epic application module. Serves as the primary form of Brown University Health support and provides ongoing support and training to the end user. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences, Patient and Community Focus and Collaborate.

RESPONSIBILITIES

• Consistently applies the corporate values of respect, honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly, geographically accessible and high-value services within the environment of a comprehensive integrated academic health system.
• Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.
• Delivers training to end users, and provides go-live and post-go live support for a defined period of time. Acts as first line of defense for continued Brown University Health championing and end user support.
• Completes the credentialing process.
• Masters one or several Epic applications and the specific workflows of each application. May work with the Principal Trainer and others on the Brown University Health team to prepare curriculum and the Epic training environment, which may include pilot training to confirm accuracy of the educational materials.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE:

Bachelor's degree or the equivalent combination of education and experience.

EXPERIENCE

• Clinical background preferred, for example: Pharmacist, RN, HIM, Laboratory, Radiology, Case Management, etc. Experience in billing, coding, front desk type positions will be considered.
• Medical terminology, preferred.
• Experience in clinical systems and/or teaching background, preferred.
• Skill and/or experience in adult education.
• Ability to teach in classroom, group, and one‑on‑one setting.
• Ability to effectively present material while managing the class.
• Demonstrates exceptional oral, written, and interpersonal skills; effectively communicates.
• Operates in a fast‑paced and high‑pressure environment.
• Willingness to learn and ability to retain knowledge.
• Exceptional organizational skills.
• Strong customer service and computer skills.
• Team‑player mentality.
• Demonstrated ability to work independently, when required.
• Demonstrated appropriate and effective conflict resolution skills.
• Comfortable working in a healthcare environment at the point of care.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Sits, stands and walks intermittently throughout the day.

INDEPENDENT ACTION

Incumbent functions independently within the department's policies and procedures. Refers specific complex issues to supervisor when clarification of policies and procedures is required.

SUPERVISORY RESPONSIBILITY

None.

Pay Range

$64,480.00-$106,412.80

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type

M-F 8:00am-5:00pm

Work Shift

Day

Daily Hours

8 hours

Driving Required

No