Part-Time Library Operations Specialist

Socket.dev; Washington (District of Columbia); On-site; USD 26,000 - 33,000; Part time

Job summary

American University is seeking a Library Operations Specialist (part-time) to join the Library Operations Team within the Administrative Services Department. The role oversees daily tasks of the operations team, supervises student staff, and delivers high-quality customer service to AU students, faculty, staff, and visitors.

The incumbent will help ensure service points open on time, monitor safety, coordinate building maintenance, and assist with events.

Qualifications

• Bachelor's degree required or equivalent experience.
• Prior library or customer service experience preferred.
• Strong communication and teamwork skills.

Responsibilities

• Oversee daily library operations and front-line service points.
• Supervise 20+ student employees and ensure service point staffing.
• Maintain clean, safe, and welcoming library spaces.
• Support building maintenance requests and event setup.

Skills

Customer service

Student staff supervision

Building operations

Emergency response

Policy adherence

Education

Bachelor's degree

Job description

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

Library Building Services

Time Type:

Part time

Job Type:

FLSA Status:

Work Modality:

Union:

SEIU Local 500 - Provost & Enrollment DivisionThis position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description:

Summary:

The Library Operations Specialist (part-time) works collaboratively as part of the Library Operations Team within the Administrative Services Department of American University Library.The incumbent is tasked with carrying out all the daily duties and procedures of the Library Operations team.This includes, but is not limited to, assisting with oversight of daily operations; supervision of student staff; and providing superior customer service to AU students, faculty, staff, and visitors.The Library Operations Specialist also assists the Library Operations team in promoting the security and safety of Library patrons, employees, guests and the library collection by monitoring conditions and activities throughout the library, deterring theft and vandalism, overseeing maintenance and repair work, and responding appropriately to emergency situations.

The Library Operations Specialist must be available to work several shifts not to exceed 27 hours per week, Monday through Sunday between the hours of 7:30am and 10:30pm.Operational needs may require evening and weekend hours. This position reports to the Manager, Library Operations and Facilities, and will be responsible for other duties in the library as assigned, to include assisting library leadership and other departments.

Essential Functions:

1.) Library Services (Service Point Oversight and Customer Service)

• Assist in the supervision of 20+ student employees and oversight of 3 service points providing front-line customer service to the AU community during 90+ operational hours.
• Ensure the punctual opening of library service points for staff and patrons and that workstations are always adequately staffed.
• Uphold the highest standards of customer service.
• Assist patrons with basic searches in AU Library’s online catalog and refer patrons to appropriate library resources and service points.
• Report emergency incidents to Public Safety and keep Library employees and patrons apprised of potential disruptions.

2.) Building Operations

• Ensure that library patrons have access to spaces that are clean, welcoming, and conducive to learning.
• Conduct routine building inspections and report through appropriate channels any building maintenance issues or damage, malfunctioning equipment, and housekeeping issues to ensure timely repair and/or correction.
• Take appropriate action to protect library equities from damage.
• Routinely inspect furniture and library equipment for serviceability and wear.
• Communicate all building issues (non-functioning facilities/equipment, damage/leaks, pest/insect issues, housekeeping) to appropriate Library Operations and/or university staff.
• Address, monitor, and follow-up on all maintenance requests and ensure timely response to routine facility and housekeeping issues.
• Monitor condition and use of all library furniture and equipment.
• Recommend and address routine maintenance/warranty requirements.
• Report emergency incidents to Public Safety and keep Library employees and patrons apprised of potential disruptions.
• Assist in the set-up and take-down of events in library spaces.

3.) Student Oversight

• Assist in training students in the proper staffing of library service points; help evaluate student performance and contribute to routine assessments of policies and procedures associated with library operations.
• Represent library leadership during evening and weekend hours.

4.) Other Duties

• Perform other responsibilities, including (but not limited to) participating in special projects and assisting other departments within the library.
• Assist with building signage, handouts, and other informational material.
• Support the assessment, creation, and implementation of building policy and associated training.
• Complete other tasks as assigned.

Supervisory Responsibility:

• Assist in day-to-day supervision of student staff.

Competencies:

• Serving Customers.
• Acquiring and Analyzing Information.
• Supporting Coworkers.
• Making Accurate Judgments and Decisions.
• Prioritizing and Organizing.
• Championing Customer Needs.
• Evaluating and Implementing Ideas.
• Driving Continuous Improvement.

Position Type/Expected Hours of Work:

• Part-time.
• Up to 27 hours per week.
• Hours will include weekends and evenings.

Salary Range:

• $19.00 - $24.25 per hour.

Required Education and Experience:

• Bachelor's degree.
• 1 - 3 years of relevant experience.

Preferred Educationand Experience:

• Bachelor's degreefrom American University.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Click here to learn about American University's unique benefit options.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• American University is an E-Verify employer.

Contact Us

For more information or assistance with the American University careers site, email [e-mail].

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.