Creative Operations Lead: AI-Driven Workflow Design

Zoom; Topeka (KS); Hybrid; USD 98,000 - 226,000; Full time

Job summary

Zoom is seeking a Creative Workflow Lead to optimize end-to-end creative processes, partner with design, writers, video and leadership, and introduce AI-powered tools to improve efficiency.

You will supervise workflows from intake to delivery, build strong relationships across teams, and evolve systems in Figma, Jira, and Creative Cloud to scale creative output while maintaining high quality. This role offers a structured hybrid work arrangement and strong growth potential.

Qualifications

• Bachelor's in Design, Technology, Communications, Business, or a related field (or equivalent professional experience). With 5-8 years of experience in creative operations, creative project management, creative technology, or a related creative role.
• Demonstrate a deep understanding of design and creative workflows, particularly within Figma, and how designers and creative teams move from concept through final delivery.
• Have experience managing complex creative projects and stakeholders, balancing priorities, resources, timelines, and competing needs across multiple initiatives.
• Build trust and alignment across internal and external teams. Communicate with clarity, diplomacy, and grace, and comfortably navigate differing perspectives, priorities, and levels of seniority.
• Demonstrate curiosity and fluency with AI tools, automation, and emerging technologies, with the ability to turn new capabilities into practical creative workflows.
• Use Figma, Jira, Adobe Creative Cloud, and collaboration tools to organize and improve creative work. Experience building automated or AI-powered workflows is highly valued.

Responsibilities

• Managing creative workflows from intake through delivery, including project scoping, resourcing, scheduling, and prioritization.
• Building deep relationships across internal teams and external partners, communicating with clarity and grace while aligning stakeholders around goals, expectations, timelines, and deliverables.
• Partnering with designers and creative teams to improve processes, remove roadblocks, and ensure projects have the right inputs and resources.
• Developing and implementing AI-powered tools, automations, and workflows that improve efficiency across the creative organization.
• Building and maintaining systems in Figma, Jira, and other creative collaboration platforms to improve visibility, organization, and team productivity.
• Evaluating emerging AI and creative technologies and identifying opportunities to integrate them into existing workflows. Evolving team tools, systems, and workflows to support a fast-moving creative organization.

Skills

Creative operations

Creative project management

Figma proficiency

Jira proficiency

AI tools familiarity

Stakeholder management

Communication skills

Education

Bachelor's in Design/Technology/Communications/Business or related field

Tools

Figma

Jira

Adobe Creative Cloud

Job description

Zoom is seeking a Creative Workflow Lead to optimize end-to-end creative processes, partner with design, writers, video and leadership, and introduce AI-powered tools to improve efficiency.

You will supervise workflows from intake to delivery, build strong relationships across teams, and evolve systems in Figma, Jira, and Creative Cloud to scale creative output while maintaining high quality. This role offers a structured hybrid work arrangement and strong growth potential.