Creative Operations

Zoom; Northern (KY); Hybrid; USD 98,000 - 226,000; Full time

Job summary

Zoom is seeking a Senior Creative Workflow Lead to optimize processes for its brand creative marketing teams. You will connect designers, writers, video, and leadership to drive fast, high‑quality outputs while improving efficiency and collaboration across tools like Figma, Jira, and Adobe Creative Cloud.

You will manage complex projects, align stakeholders, and implement AI-powered solutions that scale across the organization.

Qualifications

• Bachelor's degree in Design, Technology, Communications, Business, or related field (or equivalent professional experience).
• 5–8 years in creative operations, management, or related creative role.
• Strong understanding of design/workflow concepts and delivery from concept to final output.
• Experience aligning multiple teams and stakeholders around goals, timelines, and resources.
• Fluency with AI tools, automation, and evolving technologies in creative workflows.

Responsibilities

• Manage creative workflows from intake to delivery, including scoping, resourcing, scheduling, and prioritization.
• Build relationships across internal teams and external partners, aligning stakeholders to goals and deliverables.
• Collaborate with designers to improve processes, remove blockers, and ensure proper inputs and resources.
• Develop and implement AI-powered tools and workflows to improve efficiency across the creative org.
• Maintain systems in Figma, Jira, and other collaboration platforms to boost visibility and productivity.
• Evaluate new AI/creative technologies and integrate them into existing workflows.

Skills

Creative operations

Project management

Stakeholder management

AI tools fluency

Education

Bachelor's degree in Design/Technology/Communications/Business

Tools

Figma

Jira

Adobe Creative Cloud

Job description

What you can expect

Build smarter ways for Zoom’s creative teams to work. Partner with designers, writers, video, and creative leadership to improve workflows, develop new tools and automation, and bring AI into the creative process. Help teams move from idea to delivery more efficiently while maintaining a high bar for creative quality.

About the Team

Our brand creative marketing team produces work that connects people to Zoom’s story. We collaborate daily across design, video, motion, and copy disciplines, as well as internal marketing partners and external agencies. We’re looking for a creative workflow lead who understands how creative teams work, can connect people, processes, and technology to make our work more effective.

Responsibilities

• Managing creative workflows from intake through delivery, including project scoping, resourcing, scheduling, and prioritization.
• Building deep relationships across internal teams and external partners, communicating with clarity and grace while aligning stakeholders around goals, expectations, timelines, and deliverables.
• Partnering with designers and creative teams to improve processes, remove roadblocks, and ensure projects have the right inputs and resources.
• Developing and implementing AI-powered tools, automations, and workflows that improve efficiency across the creative organization.
• Building and maintaining systems in Figma, Jira, and other creative collaboration platforms to improve visibility, organization, and team productivity.
• Evaluating emerging AI and creative technologies and identifying opportunities to integrate them into existing workflows. Evolving team tools, systems, and workflows to support a fast-moving creative organization.

What we’re looking for

• Have a Bachelor's in Design, Technology, Communications, Business, or a related field (or equivalent professional experience). With 5–8 years of experience in creative operations, creative project management, creative technology, or a related creative role.
• Demonstrate a deep understanding of design and creative workflows, particularly within Figma, and how designers and creative teams move from concept through final delivery.
• Have experience managing complex creative projects and stakeholders, balancing priorities, resources, timelines, and competing needs across multiple initiatives.
• Build trust and alignment across internal and external teams. Communicate with clarity, diplomacy, and grace, and comfortably navigate differing perspectives, priorities, and levels of seniority.
• Demonstrate curiosity and fluency with AI tools, automation, and emerging technologies, with the ability to turn new capabilities into practical creative workflows.
• Use Figma, Jira, Adobe Creative Cloud, and collaboration tools to organize and improve creative work. Experience building automated or AI-powered workflows is highly valued.

Salary Range or On Target Earnings:

Minimum: $97,600.00

Maximum: $225,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Anticipated Position Close Date

09/02/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

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