Creative Operations

Socket.dev; United States; Hybrid; USD 98,000 - 226,000; Full time

Job summary

Zoom is seeking a Creative Workflow Lead to manage end-to-end creative workflows, from intake through delivery, aligning scope, resources and timelines to deliver high-quality work.

You will partner with designers, writers, video and leadership to optimize processes, implement AI-powered tools, and build systems in Figma, Jira and Adobe Creative Cloud to boost visibility and productivity across the creative organization.

Qualifications

• Bachelor's in Design, Technology, Communications, Business, or related field; equivalent professional experience.
• Demonstrate deep understanding of design and creative workflows, especially with Figma; move from concept to delivery.
• Experience managing complex creative projects and stakeholders; balance priorities and timelines.
• Build trust and align internal/external teams; communicate clearly and diplomatically.
• Curiosity and fluency with AI tools, automation and emerging technologies; turn into practical workflows.
• Experience building automated or AI-powered workflows is highly valued.

Responsibilities

• Managing creative workflows from intake through delivery, including project scoping, resourcing, scheduling and prioritization.
• Building deep relationships across internal teams and external partners, communicating with clarity and grace while aligning stakeholders around goals, expectations, timelines and deliverables.
• Partnering with designers and creative teams to improve processes, remove roadblocks, and ensure projects have the right inputs and resources.
• Developing and implementing AI-powered tools, automations and workflows that improve efficiency across the creative organization.
• Building and maintaining systems in Figma, Jira and other creative collaboration platforms to improve visibility, organization and team productivity.
• Evaluating emerging AI and creative technologies and identifying opportunities to integrate them into existing workflows. Evolving team tools, systems and workflows to support a fast-moving creative organization.

Skills

Creative operations

Project management

AI tools familiarity

Cross-team collaboration

Education

Bachelor's degree (Design, Technology, Communications, Business)

Tools

Figma

Jira

Adobe Creative Cloud

Job description

What you can expect

Build smarter ways for Zoom’s creative teams to work. Partner with designers, writers, video, and creative leadership to improve workflows, develop new tools and automation, and bring AI into the creative process. Help teams move from idea to delivery more efficiently while maintaining a high bar for creative quality.

About the Team

Our brand creative marketing team produces work that connects people to Zoom’s story. We collaborate daily across design, video, motion, and copy disciplines, as well as internal marketing partners and external agencies. We’re looking for a creative workflow lead who understands how creative teams work, can connect people, processes, and technology to make our work more effective.

Responsibilities

• Managing creative workflows from intake through delivery, including project scoping, resourcing, scheduling and prioritization.
• Building deep relationships across internal teams and external partners, communicating with clarity and grace while aligning stakeholders around goals, expectations, timelines and deliverables.
• Partnering with designers and creative teams to improve processes, remove roadblocks, and ensure projects have the right inputs and resources.
• Developing and implementing AI-powered tools, automations and workflows that improve efficiency across the creative organization.
• Building and maintaining systems in Figma, Jira and other creative collaboration platforms to improve visibility, organization and team productivity.
• Evaluating emerging AI and creative technologies and identifying opportunities to integrate them into existing workflows. Evolving team tools, systems and workflows to support a fast-moving creative organization.

What we’re looking for

• Have a Bachelor’s in Design, Technology, Communications, Business, or a related field (or equivalent professional experience). With 5–8 years of experience in creative operations, creative project management, creative technology, or a related creative role.
• Demonstrate a deep understanding of design and creative workflows, particularly within Figma, and how designers and creative teams move from concept through final delivery.
• Have experience managing complex creative projects and stakeholders, balancing priorities, resources, timelines and competing needs across multiple initiatives.
• Build trust and alignment across internal and external teams. Communicate with clarity, diplomacy and grace, and comfortably navigate differing perspectives, priorities and levels of seniority.
• Demonstrate curiosity and fluency with AI tools, automation and emerging technologies, with the ability to turn new capabilities into practical creative workflows.
• Use Figma, Jira, Adobe Creative Cloud and collaboration tools to organise and improve creative work. Experience building automated or AI-powered workflows is highly valued.

Salary Range or On Target Earnings:

Minimum:

$97,600.00

Maximum:

$225,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date:

09/02/26

Ways of Working

Our structured hybrid approach is centred around our offices and remote work environments. The work style of each role, Hybrid, Remote or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits programme offers a variety of perks, benefits and options to help employees maintain their physical, mental, emotional and financial health; support work‑life balance and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms and Zoom Webinars.

We’re problem‑solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth‑focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience and potential. If you require an accommodation during the hiring process, let us know – we’re here to support you at every step.

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