Creative Operations Lead — AI-Powered Workflow Architect

Zoom; Helena (MT); Hybrid; USD 98,000 - 226,000; Full time

Benefits offered by this job

Benefits program

Location-based compensation

Hybrid/Remote work options

Job summary

Zoom is seeking a Creative Workflow Lead to optimize how our brand creative teams move from concept to delivery. You will partner with designers, writers, video, and leadership to improve workflows, implement AI-powered tools, and ensure projects have the right inputs and resources.

You will build and maintain systems in Figma, Jira, and other collaboration platforms, balance priorities across initiatives, and drive efficiency while preserving high creative quality.

Qualifications

• Bachelor's in Design/Tech/related field with 5–8 years in creative operations or project management.
• Strong understanding of design and creative workflows, especially in Figma.
• Experience managing complex projects and multiple stakeholders.
• Build trust across internal and external teams; communicate clearly.
• Curiosity with AI tools and emerging tech to integrate into workflows.
• Proficient with Figma, Jira, Adobe Creative Cloud, and collaboration tools.

Responsibilities

• Manage creative workflows from intake to delivery, including scoping, resourcing, scheduling.
• Build deep relationships across teams and partners, align goals and timelines.
• Partner with designers to improve processes and remove roadblocks.
• Develop and implement AI-powered tools and automations to boost efficiency.
• Maintain systems in Figma, Jira, and other platforms for visibility and productivity.
• Evaluate emerging AI and creative tech, integrating into workflows.

Skills

Creative operations

Creative project management

Creative technology

Stakeholder management

AI fluency

Figma familiarity

Education

Bachelor's in Design/Tech/Related field

Tools

Figma

Jira

Adobe Creative Cloud

Job description

Zoom is seeking a Creative Workflow Lead to optimize how our brand creative teams move from concept to delivery. You will partner with designers, writers, video, and leadership to improve workflows, implement AI-powered tools, and ensure projects have the right inputs and resources.

You will build and maintain systems in Figma, Jira, and other collaboration platforms, balance priorities across initiatives, and drive efficiency while preserving high creative quality.