Concierge Courtesy Patrol Rover — Guest Safety & Service

Stratton Amenities; Los Angeles (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities, based in Los Angeles, seeks energetic Courtesy Patrol Agents (Rovers) to patrol luxury residential properties. You will engage with residents, ensure safety, and report security concerns to management while maintaining a welcoming, service-oriented presence.

Ideal candidates communicate well, think on their feet, and take pride in maintaining a high standard of property care and guest experience. This role is on-site with a focus on security and hospitality.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Exceptional interpersonal skills and a passion for guest service.
• Ability to walk and patrol the property, parking areas, and amenities.
• Active listening and prompt, genuine responses to residents and guests.
• Clear thinking and concise decisions under pressure.
• Professional appearance with a neat, well-groomed demeanor.
• Organizational skills, proactiveness, productivity, and self-motivation.
• Pride in the position and property; sense of ownership.

Responsibilities

• Remain attentive to surroundings and avoid distractions.
• Welcome residents with a smile and provide exceptional service.
• Anticipate residents' needs and offer assistance to anyone who appears to require it.
• Conduct daily rounds, thoroughly checking all areas of the facility.
• Inspect entrances, egress doors, gates, fire and handicap access, loading docks, and elevators; report elevator issues.
• Regularly monitor gates and doors to ensure safety.
• Respond promptly to emergencies (fire alarms, elevator entrapments, vehicle accidents, smoke/noise complaints).
• Provide friendly customer service and accurate information to residents and guests.
• Follow directives from Facilities Manager and Concierge Director.
• Inspect doors and amenity spaces during patrols.
• Reset furniture in amenities for the next day.

Skills

Verbal communication

Written communication

Problem solving

Guest service

Observation

Decision making

Professional appearance

Organizational skills

Job description

Stratton Amenities, based in Los Angeles, seeks energetic Courtesy Patrol Agents (Rovers) to patrol luxury residential properties. You will engage with residents, ensure safety, and report security concerns to management while maintaining a welcoming, service-oriented presence.

Ideal candidates communicate well, think on their feet, and take pride in maintaining a high standard of property care and guest experience. This role is on-site with a focus on security and hospitality.