Information Technology Technician

United States Courts; Plano (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

U.S. District Court for the Eastern District of Texas is seeking an Information Technology Technician in the Sherman Division (Plano area) to deliver high-level user support across court employees, the bar, judges, and the public.

You will configure hardware/software, support courtroom AV, manage IT assets, and participate in a rotating on-call schedule with mandatory IT training. Travel to other divisions may be required.

Qualifications

• Experience installing, repairing, upgrading IT equipment and troubleshooting PCs/printers.
• Excellent customer service and professional demeanor.
• Sound judgment, integrity and discretion in handling information.
• Experience administering Windows environments and Microsoft 365.
• Ability to work in a team and manage time effectively.
• Strong communication and ability to explain technical concepts.

Responsibilities

• Respond to help desk calls/emails, log issues in ticketing system, resolve routine to complex problems.
• Provide training and assistance on applications and hardware.
• Configure/install PC hardware/software; support peripherals.
• Prepare and maintain end-user documentation and SOPs.
• Support telephone systems, including moves/adds/changes.
• Provide technical support for courtroom/conference room AV equipment.
• Maintain IT inventory per policy; perform audits.
• Evaluate and test new OS, software, and workstation hardware.
• Monitor day-to-day technology operations.
• Support iOS devices; enforce device policies and security.
• Occasional travel to other divisions; participate in on-call rota.
• Complete mandatory IT training and continuing education.

Skills

Customer service

Communication

Time management

Discretion

Team collaboration

Problem solving

Education

Bachelor’s degree in information systems

Tools

Microsoft Windows 11 Pro

Microsoft Windows Server

Microsoft 365

VMware vSphere

Omnissa Horizon

Thin clients

KACE

Workspace ONE

Active Directory

Job description

Job Details for Information Technology Technician

Court Name/Organization Texas Eastern District Court

Overview of the Position The U.S. District Court for the Eastern District of Texas is a public service-oriented organization focused on providing exceptional customer service to the court, members of the legal community and the general public. Currently, we are seeking an innovative and experienced individual to serve as an Information Technology Technician in the Sherman Division for the U.S. District Court. There are seven offices within the Eastern District of Texas: Beaumont, Lufkin, Marshall, Plano, Sherman, Texarkana and Tyler.

As a member of the Court’s IT team, the incumbent will deliver the highest level of customersupport and follow up to court employees, the bar, Judges and the general public. The incumbentmust be an effective problem solver and dynamic communicator with an aptitude for and appreciation of the importance of training as a part of every customer interaction. The Information Technology Technician provides technical support to the court unit in a wide range of areas, including configuring hardware and software programs, assisting with courtroom technology tasks and projects, and providing support for complex technology issues.

Qualifications

Primary Duties:

• Respond to help desk calls and e-mails, log issues and requests in the internal ticketing system, and resolve routine to complex technical issues
• Provide training and assistance to users on computer applications and hardware
• Configure, install, and support PC-based hardware and software; installs and supports computer peripherals such as monitors, printers, scanners, and multi-function devices
• Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians
• Perform basic system support for telephone systems, such as additions, deletions, and moves
• Provide technical support for courtroom and conference room audio/visual equipment
• Perform inventory control duties for property listed in the court’s inventory of IT equipment, adhering to the policies of the Guide to Judiciary Policy
• Evaluate, test, and implement new operating systems, off-the-shelf software, and workstation hardware
• Monitor day-to-day operations of technology equipment
• Provide comprehensive technical support for iOS devices, including iPhones and iPads. Responsibilities include troubleshooting hardware and software issues, configuring devices according to organizational policies, and ensuring compliance with security protocols.
• Occasional travel to other divisions or court locations, such as the Sherman federal courthouse, may be required. The incumbent will also participate in a rotating on-call schedule.
• The incumbent must fulfill Judiciary-required training (provided by the court) by completing baseline IT training courses upon employment and participate in continuing education as required
• Perform other duties as assigned

General Experience

Mandatory Qualifications
The successful candidate will have experience with the following:

• Installation, repair, upgrade, and troubleshooting of PCs, printers, scanners, and other IT equipment
• Proven ability to provide excellent customer service
• Demonstrated sound judgment, professionalism, integrity, trustworthiness, and discretion
• Administration of the following technologies: Microsoft Windows 11 Pro, Microsoft Windows Server, and Microsoft 365
• Work collaboratively and professionally in a team environment
• Exceptional organizational and time management skills
• Effective oral communicator with the ability to explain technical concepts to all levels of staff
• Ability to maintain confidentiality, handle sensitive information and always exercise discretion
• Ability to maintain a professional demeanor, exercise mature judgment, and to be a dependable and flexible team participant

Specialized Experience

Preferred Qualifications:

• Minimum of threeyears of experience
• Bachelor’s degree in information systems, computer science, business administration, or a related field from an accredited institution
• Strong customer service skills, the ability to handle multiple priorities in a fast-paced environment, and an innate desire to continually learn new technologies and train across all IT disciplines
• Familiarity with the following technologies also is preferred: VMware vSphere, Omnissa Horizon, thin clients, mobile device management platforms such as KACE or Workspace ONE
• The ability to take the initiative to learn new programs quickly
• Proficient with Microsoft Active Directory environments
• Certifications relevant to an IT Technician (e.g. CompTIA Network+, Microsoft role-based certifications, or equivalent credentials)

Employee Benefits

The U.S. District Court falls within the Judicial Branch of the U.S. Government. Judiciary employees serve under “Excepted Appointment” and are considered “at-will” employees. As such, employment may be terminated by either the employer or the employee with or without cause. Federal Civil Service classifications/regulations do not apply; however, court employees are entitled to similar benefits as other federal employees These benefits include participation in the Federal Employees Retirement System which contributes to the Social Security Retirement Program, the Federal Employees Health Benefits Program, Federal Employees’ Group Life Insurance Program, Thrift Savings Plan (similar to a 401k plan with employer matching contributions), paid holidays and annual/sick leave accrual. See the U.S. Courts website for an overview of Federal Judiciary benefits.

The federal Judiciary is an Equal Employment Opportunity employer.