Court Intake & Administrative Support Specialist

Montgomery County (PA); Norristown (Montgomery County); On-site; USD 25,000 - 36,000; Full time

Job summary

Montgomery County Office is seeking an Office Support V to be the first point of contact for our department, handling administrative caseloads and ensuring defendants comply with court-ordered conditions. The role requires professionalism, data entry, and careful case record management across multiple sites.

The position emphasizes interaction with defendants, stakeholders, and the public, with duties including triage, security monitoring, and processing drug screens, while maintaining

Qualifications

• High school diploma or equivalent required.
• Prior office experience preferred.

Responsibilities

• Direct in-person contact with defendants to carry out essential functions.
• Serve as first contact with the public; maintain professional demeanor.
• Foster diversity, equity and inclusion.
• Assist Duty Supervisor in triaging daily activities and communicating issues.
• Monitor waiting room and security cameras for potentially dangerous behaviors.
• Observe and secure urine drug screen samples and process for lab analysis.
• Work at multiple locations including Courthouse Sub-Office, Willow Grove, Lansdale, and Montgomery County Correctional Facility.
• Review correspondence, respond to inquiries, and document case information per policy.
• Facilitate case dispensation at various stages in the criminal justice process.
• Record defendant data, treatment information, and relevant documents in the case record.
• Identify initial investigation of alleged violations and reassignments as needed.
• Complete Mandated Reporting Regulations training and obtain JNET certification; maintain recertification.
• Complete 16 hours of job-related training annually as required by state standards.
• Perform additional duties and special projects as required.

Skills

Typing

Data entry

Record keeping

Telephone skills

Oral communication

Written communication

Attention to detail

Organization

Multi-tasking

Teamwork

Professionalism

Driver's license preferred

Background check

Drug screen

Education

High School Diploma or equivalent

Job description

Montgomery County Office is seeking an Office Support V to be the first point of contact for our department, handling administrative caseloads and ensuring defendants comply with court-ordered conditions. The role requires professionalism, data entry, and careful case record management across multiple sites.

The position emphasizes interaction with defendants, stakeholders, and the public, with duties including triage, security monitoring, and processing drug screens, while maintaining