Clerical & Office Operations Specialist (Child Welfare)

Montgomery County, PA; Norristown (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Job summary

Montgomery County Office of Children & Youth in Norristown is seeking a qualified clerical support professional to assist solicitors with complex administrative tasks and independent judgment.

The role involves screening visitors and calls, typing and proofreading legal and agency documents, maintaining case records in the Automated Child Welfare Information System, and coordinating office operations to meet tight deadlines in a busy public department.

Qualifications

• Knowledge of office equipment operation including switchboard, fax and PC.
• Knowledge of basic Business English, grammar, punctuation and vocabulary.
• Professional in-person and phone demeanor and information gathering skills.
• Ability to exercise independent judgment with minimal supervision.
• Ability to interface with the general public and professionals in a business setting.
• Knowledge of contemporary office practices and procedures.
• Ability to work in a fast-paced environment and prioritize workload to meet deadlines.

Responsibilities

• Screening, processing, and distribution of walk-ins and phone contacts; taking and relaying messages for staff when unavailable.
• Typing and word processing of agency case investigation reports, court documents, and agency correspondence.
• Proofreading of completed work to ensure grammar, completeness, consistency, and accuracy.
• Completion of case dictation notes, case record documentation and documentation of agency services via the Automated Child Welfare Information System.
• Faxing, copying, and general office support responsibilities.
• Follows office clerical policies, procedures and formats adhering to agency requirements, rules and regulations.
• Office management responsibilities including opening and closing the office, tracking and determining supply needs, requesting and maintaining office materials.
• Mail distribution in timely and efficient manner.
• Completes other tasks of moderate complexity as assigned utilizing independent judgment and work prioritization.

Skills

Office equipment operation

Business English

Professional demeanor

Independent judgment

Public interaction

Concentration under deadlines

Education

High school diploma or equivalent

Tools

Computer & word processing software

Job description

Montgomery County Office of Children & Youth in Norristown is seeking a qualified clerical support professional to assist solicitors with complex administrative tasks and independent judgment.

The role involves screening visitors and calls, typing and proofreading legal and agency documents, maintaining case records in the Automated Child Welfare Information System, and coordinating office operations to meet tight deadlines in a busy public department.