Course Materials Program Lead

SPU Seattle Pacific University; United States; On-site; USD 68,880,000 - 75,768,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HSA/HRA contributions

Retirement contribution (7% to plan)

Job summary

Seattle Pacific University is seeking a detail-oriented Program Coordinator - Course Materials (Falcon Advantage) to manage logistics, procurement, and billing for course materials. You will serve as the primary contact for faculty, students, and publishers, ensuring timely availability and accurate inventory.

The role requires strong communication, organizational skills, and the ability to coordinate with multiple campus partners in a fast-paced academic environment on an on-campus basis in

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant professional experience in inventory management, customer service, operations, retail, or related field.
• Demonstrated experience with customer service and inventory management
• Excellent written and verbal communication skills
• Exceptional organization, attention to detail, and time-management skills
• Ability to manage multiple deadlines and priorities in a fast-paced environment
• Strong problem-solving skills and the ability to follow issues through to resolution
• Ability to build productive working relationships with faculty, students, vendors, and campus partners
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
• Comfort learning and using adoption portals, inventory systems, and other business applications

Responsibilities

• Coordinate the end-to-end logistics of the Falcon Advantage course materials program
• Communicate quarterly course material adoption deadlines and reminders to faculty
• Support late adoptions, changes, and other time-sensitive course material needs
• Coordinate physical and digital course material delivery to help ensure students have access by the first day of class
• Manage returns, uncollected materials, and refund processes with vendors
• Coordinate purchasing of physical course materials with publishers and vendors
• Monitor ordering timelines, shipment status, and inventory needs
• Maintain accurate records of physical course materials and related inventory
• Build and maintain effective working relationships with publishers, distributors, and other external partners
• Resolve order, delivery, billing, and inventory issues in a timely and service-oriented manner
• Serve as a primary resource for faculty and students regarding Falcon Advantage processes and deadlines
• Meet with new faculty to provide orientation and training on course material adoptions
• Consult with faculty regarding course material options and adoption processes
• Respond to student, faculty, and vendor questions by phone, email, and in person
• Send quarterly student communications regarding program deadlines, access, billing, and opt-out processes
• Process invoices for course materials and help monitor annual program expenses and revenue
• Establish and maintain student billing parameters for Falcon Advantage charges
• Coordinate refunds and billing adjustments as needed
• Maintain accurate program records and support reporting and reconciliation processes
• Identify opportunities to improve program efficiency, communication, and service delivery
• Assist with SPU Store operations during slower Falcon Advantage periods and high-volume events
• Provide support during major university events such as Orientation and Commencement
• Participate in regular meetings with the Falcon Advantage/SPU Store Manager and Office of Business & Finance
• Participate in departmental activities, professional development, goal setting, university service as appropriate

Skills

Customer service

Organization

Communication

Time management

Microsoft Office

Problem solving

Relationship building

Education

Bachelor’s degree or equivalent

Tools

Adoption portals

Inventory systems

Publishers portals

Job description

Seattle Pacific University is seeking a detail-oriented Program Coordinator - Course Materials (Falcon Advantage) to manage logistics, procurement, and billing for course materials. You will serve as the primary contact for faculty, students, and publishers, ensuring timely availability and accurate inventory.

The role requires strong communication, organizational skills, and the ability to coordinate with multiple campus partners in a fast-paced academic environment on an on-campus basis in