HVAC & Plumbing Counter Sales Pro – Customer Solutions

FERGUSON; New Jersey; On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

Paid time off

Life insurance

401(k) with company match

Job summary

Ferguson Enterprises, a Fortune 500 company, is seeking a knowledgeable Counter Sales Associate to join our team in New Jersey. You will advise plumbing and HVAC contractor customers, apply product expertise, and drive sales while delivering exceptional service.

The role emphasizes relationship building, upselling, accurate transactions, and cross-functional collaboration with Outside Sales to support account growth.

Qualifications

• 1–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Must be at least 18 years of age.
• Valid state issued license is required.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).
• Maybe responsible for providing back-up driver duties and responsibilities.

Skills

Customer service

Sales

Communication

Digital literacy

Inventory management

Problem solving

Product knowledge

Upselling

Tools

Catalogs

Computer systems

Manufacturer databases

POS systems

Job description

Ferguson Enterprises, a Fortune 500 company, is seeking a knowledgeable Counter Sales Associate to join our team in New Jersey. You will advise plumbing and HVAC contractor customers, apply product expertise, and drive sales while delivering exceptional service.

The role emphasizes relationship building, upselling, accurate transactions, and cross-functional collaboration with Outside Sales to support account growth.