Counter Sales Pro: Plumbing & HVAC Solutions Advisor

Ferguson; Waterloo (IA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off

Employee discounts

Job summary

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to join our team in Waterloo, IA. You will act as a trusted advisor to plumbing and HVAC contractor customers, applying product expertise to support informed purchasing decisions aligned with our sales strategy.

The role emphasizes relationship building, sales growth, and exceptional service. Expect a dynamic environment with a focus on safety, inventory, and accurate order processing.

Qualifications

• 2–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE.

Skills

Customer service

Sales

Communication

Digital literacy

Organizational skills

Tools

POS systems

Inventory software

Job description

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to join our team in Waterloo, IA. You will act as a trusted advisor to plumbing and HVAC contractor customers, applying product expertise to support informed purchasing decisions aligned with our sales strategy.

The role emphasizes relationship building, sales growth, and exceptional service. Expect a dynamic environment with a focus on safety, inventory, and accurate order processing.