Counter Sales Pro — Plumbing & HVAC Advisor

Ferguson Enterprises, Inc.; Grand Prairie (TX); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Employee discounts

Career development opportunities

Job summary

Ferguson Enterprises, Inc. in Grand Prairie, TX is seeking a knowledgeable Counter Sales Associate to join our team.

You’ll be a trusted advisor to plumbing and HVAC contractors, using product expertise to help customers make informed purchasing decisions while supporting Ferguson’s sales strategy. This role features a Monday–Friday schedule of 40 hours between 7am and 5pm, plus one Saturday every three months.

Qualifications

• 0–3 years of customer service or sales experience.
• 1–3 years of plumbing/HVAC or related industry preferred.
• Bilingual is a plus.

Responsibilities

• Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
• Serve as product expert by learning and applying knowledge of plumbing, HVAC and related products.
• Drive sales growth by upselling, cross-selling, and promoting strategic products and programs.
• Use catalogs, computer systems, and manufacturer databases to locate parts and provide information.
• Process transactions accurately while ensuring a positive customer experience.
• Collaborate with Outside Sales to support account growth and seamless service.
• Manage special orders and follow up on status, back-orders, and delivery timelines.
• Maintain a professional, organized counter environment reflecting quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to safety regulations, including PPE usage.

Skills

Customer service

Sales

Communication

Relationship building

Bilingual

Digital literacy

Tools

Computer systems

Manufacturer databases

Job description

Ferguson Enterprises, Inc. in Grand Prairie, TX is seeking a knowledgeable Counter Sales Associate to join our team.

You’ll be a trusted advisor to plumbing and HVAC contractors, using product expertise to help customers make informed purchasing decisions while supporting Ferguson’s sales strategy. This role features a Monday–Friday schedule of 40 hours between 7am and 5pm, plus one Saturday every three months.