Construction Counter Sales Pro — Fast-Paced & Impactful

WCM White Cap Management LLC; South Salt Lake (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Tuition reimbursement

Generous time off

Job summary

White Cap is hiring a Counter Sales Associate in South Salt Lake, UT. You will deliver exceptional customer service to walk-in, phone, and will-call customers, process and quote orders, and provide order information to customers as part of a dynamic, fast-paced team.

You will apply product knowledge to advise customers, troubleshoot issues, upsell related products, and handle multiple priorities with accuracy in a construction-focused environment.

Qualifications

• Deliver exceptional customer service in a fast-paced, customer-facing environment.
• Experience with sales order systems or ERP platforms (Oracle or similar).
• Identify customer needs and support upselling or cross-selling opportunities.
• Working knowledge of construction or contractor-focused product lines or quick learning of technical product applications.
• Ability to manage multiple priorities with high accuracy (order entry, follow-up, issue resolution).
• Strong communication skills to build relationships and resolve customer concerns.

Responsibilities

• Demonstrates exceptional customer service to walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system, and provides order information to customers.
• Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications; troubleshoots and helps resolve problems.
• Upsells by identifying related products and informing customers of promotions.
• Performs other duties as assigned.

Skills

Customer service

ERP systems (Oracle)

Upselling

Product knowledge

Communication

Multitasking

Bilingual (Spanish/English)

Problem solving

Tools

Oracle ERP

Order entry system

Job description

White Cap is hiring a Counter Sales Associate in South Salt Lake, UT. You will deliver exceptional customer service to walk-in, phone, and will-call customers, process and quote orders, and provide order information to customers as part of a dynamic, fast-paced team.

You will apply product knowledge to advise customers, troubleshoot issues, upsell related products, and handle multiple priorities with accuracy in a construction-focused environment.