Counter Sales & Customer Experience Pro

Heritage Landscape Supply Group, Inc.; Byron Township (MI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

401(k) match

Employee Stock Purchase Plan

Paid time off

Insurance package

Flexible spending

Job summary

Heritage Pool Supply - Byron Center is seeking a Counter Sales Associate who delivers exceptional customer service at the sales counter, handles in-person, phone, and email inquiries, and ensures accurate order entry and pricing.

You will manage orders, coordinate logistics for deliveries, support inventory control through cycle counts, and work closely with warehouse and sales teams to meet customer needs while adhering to safety standards.

Qualifications

• Prior experience in a customer service or sales role is preferred and focused on customer satisfaction, retention, and loyalty.
• Proficiency in basic computer operations and internet navigation.
• Experience with point-of-sale systems and order entry procedures.
• Clear and courteous communication in person, over the phone, and via email.

Responsibilities

• Provide exceptional customer service by interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.

Skills

Customer service

Sales

Order entry

Communication

Multitasking

Logistics coordination

Education

High school diploma

Tools

Point-of-Sale (POS) system

Job description

Heritage Pool Supply - Byron Center is seeking a Counter Sales Associate who delivers exceptional customer service at the sales counter, handles in-person, phone, and email inquiries, and ensures accurate order entry and pricing.

You will manage orders, coordinate logistics for deliveries, support inventory control through cycle counts, and work closely with warehouse and sales teams to meet customer needs while adhering to safety standards.