Counter Sales & Customer Care Specialist

Ferguson Enterprises, Inc.; Upper Marlboro (MD); On-site; USD 21,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Life insurance

Parental leave

Employee discounts

Job summary

Ferguson Enterprises, Inc. is hiring a Counter Representative to assist customers, process orders, and prepare items for pickup on the 1st shift. You’ll maintain store presentation, operate cash registers, and ensure safety and PPE compliance in a fast-paced retail environment.

The role requires customer service experience, basic HVAC/plumbing product knowledge, and proficiency with Microsoft Office. Pre-employment screening is required; comprehensive benefits are provided.

Qualifications

• Customer service experience preferred.
• Basic knowledge of HVAC and/or plumbing products is a plus.
• Warehouse experience a plus.
• General computer skills, including knowledge of Microsoft Office applications required.
• Ability to lift, load, and deliver merchandise.
• General math skills to allow for cash accounting.
• An ability to learn is a must have!
• Excellent decision making and communication skills.
• Pre-employment drug and background screening required.

Responsibilities

• Provides advice to customers regarding the best products to fit their needs.
• Processing orders via order management system.
• Operate cash registers and follow established cash handling procedures.
• Prepare and stage orders for customer pick up.
• Maintain store appearance and merchandising standards as advised.
• Ensure that merchandise is restocked and placed in their respective areas.
• Maintain a safe working environment including PPE (Personal Protective Equipment).
• Must adhere to all safety regulations, including the correct usage of PPE.

Skills

Customer service

HVAC knowledge

Warehouse experience

Computer skills

Math skills

Learning ability

Decision making

Communication

Drug/background screening

Tools

Microsoft Office

Job description

Ferguson Enterprises, Inc. is hiring a Counter Representative to assist customers, process orders, and prepare items for pickup on the 1st shift. You’ll maintain store presentation, operate cash registers, and ensure safety and PPE compliance in a fast-paced retail environment.

The role requires customer service experience, basic HVAC/plumbing product knowledge, and proficiency with Microsoft Office. Pre-employment screening is required; comprehensive benefits are provided.