Counter Sales Associate - Santa Fe Branch

Johnstone Supply Albuquerque Group; Santa Fe (NM); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Performance-based incentives

Team environment

Job summary

Johnstone Supply Albuquerque Group is seeking a Counter Sales and Service Associate to help HVAC/R customers find parts with prompt, friendly, professional service. You will learn industry products and engage customers to understand needs and offer reliable solutions in a collaborative team setting.

The role pays $20-22/hour plus commissions and requires strong customer service, product knowledge, and the ability to lift up to 50 lbs as part of a dynamic wholesale environment.

Qualifications

• Excellent customer service and phone communication skills.
• Experience in HVAC, plumbing, or building products preferred, but training is available.
• High school diploma or equivalent.
• Computer proficiency including RF scanners and warehouse coding systems.
• Must be able to frequently lift over 50 lbs and perform physically demanding tasks.

Responsibilities

• Greet and assist walk-in and call-in customers in a professional, courteous manner.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
• Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Work with contractors, technicians, and internal team members to fulfill product needs.

Skills

Customer service

Phone communication

Teamwork

Education

High school diploma or equivalent

Tools

RF scanners

ERP system

POS systems

Job description

About Us

We're a fast-growing HVAC wholesaler with Branches in New Mexico, Arizona, and Colorado!

We bring decades of expertise, top-tier products, and cultivate a culture built on being Driven, Creative, Accountable, and Servant-minded.

Why You'll Love Working Here

• Competitive pay: industry-leading wages plus performance-based incentives
• Fun, fast-paced environment: collaborate with passionate pros, tackle fresh challenges daily, and celebrate wins together Ready to Grow with Us?

If you thrive in a dynamic setting, share our values, and want to help shape a best-in-class wholesale operation, we'd love to hear from you. Let's build something great - together.

JOB SUMMARY:

The Counter Sales and Service Associate will be responsible for helping our HVAC/R customers find the parts and equipment they need with prompt, friendly and professional service. A candidate for this position must possess the ability, and desire, to learn industry products and services to effectively engage customers in conversation to understand their needs and confidently offer reliable solutions. This position requires an individual that works well in a team environment to build positive relationships with repeat customers.

Pay:$20-22/hour + Commissions

Key Responsibilities:

• Greet and assist walk-in and call-in customers in a professional, courteous manner.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
• Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Work with contractors, technicians, and internal team members to fulfill product needs.

Qualifications:

• Excellent customer service and phone communication skills
• Experience in HVAC, plumbing, or building products is preferred, but will train the right person
• High school diploma or equivalent required
• Computer Proficiency, including RF scanners and warehouse coding systems
• Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.