Counter Sales Associate

Johnstone Supply Albuquerque Group; Albuquerque (NM); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health benefits

Generous PTO

401(k) plan

Performance-based incentives

Job summary

A leading HVAC wholesaler in Albuquerque is looking for a Counter Sales and Service Associate to assist customers with parts and equipment. The ideal candidate should have strong customer service skills and some experience in the HVAC industry, although training is provided. Responsibilities include greeting customers, processing transactions, and providing product information to enhance sales opportunities. Competitive compensation and top-tier benefits are offered.

Qualifications

• Excellent customer service and phone communication skills.
• Experience in HVAC, plumbing, or building products preferred.
• Must frequently lift over 50 lbs and perform physically demanding tasks.

Responsibilities

• Greet and assist walk-in and call-in customers professionally.
• Generate new and repeat sales with accurate product information.
• Upsell and cross-sell products to enhance customer satisfaction.

Skills

Customer service skills

Phone communication skills

Sales skills

Technical knowledge of HVAC systems

Education

High school diploma or equivalent

Tools

RF scanners

ERP system knowledge

Job description

About Us

We're a fast-growing HVAC wholesaler in Albuquerque NM - bringing decades of expertise, top-tier products, and a culture built on being Driven, Creative, Accountable, and Servant-minded.

Why You'll Love Working Here

• Best-in-class benefits: comprehensive health, dental, vision, 401(k), generous PTO, and more
• Competitive pay: industry-leading wages plus performance-based incentives
• Fun, fast-paced environment: collaborate with passionate pros, tackle fresh challenges daily, and celebrate wins together

Ready to Grow with Us? Let's build something great - together.

Job Summary

The Counter Sales and Service Associate will be responsible for helping our HVAC/R customers find the parts and equipment they need with prompt, friendly and professional service. A candidate for this position must possess the ability, and desire, to learn industry products and services to effectively engage customers in conversation to understand their needs and confidently offer reliable solutions. This position requires an individual that works well in a team environment to build positive relationships with repeat customers.

Key Responsibilities

Sales Counter / Customer Service

• Greet and assist walk-in and call-in customers in a professional, courteous manner.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
• Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Work with contractors, technicians, and internal team members to fulfill product needs.

Qualifications

• Excellent customer service and phone communication skills
• Experience in HVAC, plumbing, or building products is preferred, but will train the right person
• High school diploma or equivalent required
• Computer Proficiency, including RF scanners and warehouse coding systems
• Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.