Counter Sales Associate

Johnstone Supply Albuquerque Group; Albuquerque (NM); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision benefits

401(k)

Generous PTO

Job summary

A prominent HVAC wholesaler in Albuquerque is seeking a Counter Sales and Service Associate to assist customers with product inquiries and transactions. This role demands excellent customer service and communication skills, along with a willingness to learn. Responsibilities include greeting customers, generating sales, and processing transactions. Ideal candidates will work well in a team and may have prior experience in HVAC or building products. Physical ability to lift over 50 lbs is also necessary. Join a dynamic team and help shape a best-in-class operation!

Qualifications

• Experience in HVAC, plumbing, or building products is preferred, but will train the right person.
• Must be able to frequently lift over 50 lbs.
• Works well in a team environment.
• Computer proficiency, including RF scanners and warehouse coding systems.
• Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.

Responsibilities

• Greet and assist walk-in and call-in customers in a professional manner.
• Generate new and repeat sales by providing accurate product information.
• Process customer transactions including orders and quotes.
• Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Work with contractors, technicians, and internal team members to fulfill product needs.

Skills

Excellent customer service and phone communication skills

Ability to engage customers in conversation

Experience with sales and upselling

Education

High school diploma or equivalent

Tools

Computer proficiency

RF scanners

POS or ERP systems

Job description

About Us

We're a fast-growing HVAC wholesaler in Albuquerque NM - bringing decades of expertise, top-tier products, and a culture built on being Driven, Creative, Accountable, and Servant-minded.

Why You'll Love Working Here

• Best-in-class benefits: comprehensive health, dental, vision, 401(k), generous PTO, and more
• Competitive pay: industry-leading wages plus performance-based incentives
• Fun, fast-paced environment: collaborate with passionate pros, tackle fresh challenges daily, and celebrate wins together Ready to Grow with Us?

If you thrive in a dynamic setting, share our values, and want to help shape a best-in-class wholesale operation, we'd love to hear from you. Let's build something great - together.

JOB SUMMARY:

The Counter Sales and Service Associate will be responsible for helping our HVAC/R customers find the parts and equipment they need with prompt, friendly and professional service. A candidate for this position must possess the ability, and desire, to learn industry products and services to effectively engage customers in conversation to understand their needs and confidently offer reliable solutions. This position requires an individual that works well in a team environment to build positive relationships with repeat customers.

Key Responsibilities:

Sales Counter / Customer Service:

• Greet and assist walk-in and call-in customers in a professional, courteous manner.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
• Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Work with contractors, technicians, and internal team members to fulfill product needs.

Qualifications:

• Excellent customer service and phone communication skills
• Experience in HVAC, plumbing, or building products is preferred, but will train the right person
• High school diploma or equivalent required
• Computer Proficiency, including RF scanners and warehouse coding systems
• Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.