Counter Sales Associate - Santa Fe Branch

Johnstone Supply Albuquerque Group; Albuquerque (NM); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health, dental, vision benefits

401(k)

Generous PTO

Job summary

A leading HVAC wholesaler in New Mexico is seeking a Counter Sales and Service Associate. In this role, you will assist customers with their HVAC/R needs by providing excellent customer service and product knowledge. Responsibilities include processing transactions and upselling products to maximize sales opportunities. Ideal candidates will have a high school diploma and strong communication skills. Physical demands include lifting over 50 lbs. Competitive pay and benefits are offered.

Qualifications

• Experience in HVAC, plumbing, or building products is preferred, but will train the right person.
• Computer proficiency with warehouse coding systems required.
• Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.
• Computer Proficiency, including RF scanners and warehouse coding systems.
• Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.

Responsibilities

• Greet and assist customers professionally.
• Generate new and repeat sales by providing accurate information.
• Upsell and cross-sell products to enhance sales opportunities.
• Process customer transactions through POS or ERP system.
• Communicate availability, pricing, and delivery status.
• Work with contractors, technicians, and internal team members to fulfill product needs.

Skills

Excellent customer service

Phone communication skills

HVAC knowledge

RF scanners

Warehouse coding

Physical strength

Education

High school diploma or equivalent

Tools

RF scanners

ERP system

RF scanners

Job description

About Us

We're a fast-growing HVAC wholesaler in Albuquerque NM - bringing decades of expertise, top-tier products, and a culture built on being Driven, Creative, Accountable, and Servant-minded.

Why You'll Love Working Here

• Best-in-class benefits: comprehensive health, dental, vision, 401(k), generous PTO, and more
• Competitive pay: industry-leading wages plus performance-based incentives
• Fun, fast-paced environment: collaborate with passionate pros, tackle fresh challenges daily, and celebrate wins together Ready to Grow with Us?

If you thrive in a dynamic setting, share our values, and want to help shape a best-in-class wholesale operation, we'd love to hear from you. Let's build something great - together.

JOB SUMMARY:

The Counter Sales and Service Associate will be responsible for helping our HVAC/R customers find the parts and equipment they need with prompt, friendly and professional service. A candidate for this position must possess the ability, and desire, to learn industry products and services to effectively engage customers in conversation to understand their needs and confidently offer reliable solutions. This position requires an individual that works well in a team environment to build positive relationships with repeat customers.

Key Responsibilities:

Sales Counter / Customer Service:

• Greet and assist walk-in and call-in customers in a professional, courteous manner.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
• Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Work with contractors, technicians, and internal team members to fulfill product needs.

Qualifications:

• Excellent customer service and phone communication skills
• Experience in HVAC, plumbing, or building products is preferred, but will train the right person
• High school diploma or equivalent required
• Computer Proficiency, including RF scanners and warehouse coding systems
• Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.