Counter Sales Associate

Homans Associates; Meredith (NH); On-site; USD 30,000 - 34,000; Full time

Job summary

Homans Associates in Meredith, NH is hiring a Warehouse & Counter Sales Associate to support daily warehouse operations while assisting customers at the counter. You will receive, store, and ship inventory, operate forklifts, and use barcode/RFID scanning with our warehouse software.

At the counter, you’ll identify customer needs, quote orders, and help with showroom displays. This role requires reliability and teamwork; we value customer service and accuracy in a fast-paced HVAC parts

Qualifications

• Experience with warehouse operations and order processing.
• Ability to greet customers and upsell HVAC parts.
• Familiarity with OSHA safety guidelines.
• Proficiency with inventory systems and data entry.

Responsibilities

• Warehouse Operations: Receive, bin, and ship orders using barcode/RFID scanning; manage POs and transfers.
• Equipment Operation: Safely operate forklifts with daily pre-trip inspections and safety protocols.
• Warehouse Organization: Maintain storage, stage orders for shipment, ensure accurate placement.
• System Management: Use warehouse management systems and shipping/receiving software with accuracy.
• Quality Control: Pick, pack, and document; address discrepancies promptly.
• Safety & Compliance: Adhere to OSHA guidelines and safety standards.

Skills

Warehouse operations

Counter sales

Customer service

Inventory management

Forklift operation

OSHA safety

Tools

Barcode scanning

RFID scanning

WMS software

Shipping software

Job description

Location: Meredith, NH. Branch | Schedule: Monday-Friday, 7 AM– 4:30 PM | Compensation: $22.00-25.00/hour

Position Overview

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.

At Homans, we're committed to delivering amazing products and world-class customer experiences. We're seeking a motivated and versatile Warehouse & Counter Sales Associate to join our Meredith team. In this dual role, you'll be the backbone of our branch operations — managing day-to-day warehouse functions while serving as a knowledgeable resource for our customers at the counter. If you're reliable, adaptable, and thrive in a fast-paced environment, there's no place like Homans.

Responsibilities

Warehouse Operations

• Inventory Management & Processing — Receive, bin, and ship orders using barcode/RFID scanning technology while managing purchase orders and transfers with precision
• Equipment Operation — Safely operate material handling equipment, including forklifts, with daily pre-trip inspections and adherence to proper safety protocols
• Warehouse Organization — Maintain systematic storage operations, stage orders for shipment, and ensure accurate product placement throughout the facility
• System Management — Process inventory through warehouse management systems and shipping/receiving software with meticulous attention to detail
• Quality Control — Execute accurate picking, packing, and documentation while addressing discrepancies and operational issues promptly
• Safety & Compliance — Consistently adhere to OSHA guidelines and company safety standards in all warehouse activities

Counter Sales & Customer Service

• Customer Engagement & Sales — Greet customers and answer incoming calls; identify needs and recommend HVAC equipment, parts, and supplies that best fit their requirements
• Product Knowledge & Promotion Awareness — Discuss features and benefits of merchandise; stay current on promotions and deals to maximize sales opportunities
• Order Processing & Problem-Solving — Research inventory availability using computer databases, prepare sales and quote orders, process payments, and handle product substitutions when needed
• Showroom & Inventory Coordination — Maintain organized displays, coordinate transfers, open orders, and warranty authorizations in collaboration with the broader team
• Multi-Tasking & Flexibility — Balance counter sales with clerical support, telephone outreach, and warehouse assistance — wearing multiple hats to keep branch operations running smoothly

General

• Cross-Functional Collaboration — Partner with Store Associates and Sales Managers to deliver a seamless customer and operational experience
• Performance Standards — Meet productivity targets and deadlines while maintaining consistent attendance and punctuality
• Other duties as assigned