Counter Sales Associate

Homans Associates; Wilmington (MA); On-site; USD 33,000 - 36,000; Full time

Job summary

Homans Associates in Wilmington, MA is seeking a dynamic Counter Sales Associate with HVAC knowledge to connect customers with the right equipment and parts. You will greet customers, answer calls, identify needs, and close sales while maintaining showroom displays and accurate quotes.

This role requires adaptability in a fast-paced environment, collaboration with warehouse staff, inventory management, and problem solving to ensure smooth operations.

Qualifications

• Experience in HVAC sales or parts retail is a plus.
• Excellent communication and customer service skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet customers and answer calls; identify needs and recommend HVAC equipment, parts, and supplies.
• Discuss features and benefits of products; stay current on promotions to maximize sales opportunities.
• Research inventory availability, prepare quotes, process payments, and handle substitutions when needed.
• Maintain organized showroom displays; assist warehouse staff and coordinate transfers, open orders, and warranty authorizations.
• Balance counter sales with clerical tasks, phone outreach, and warehouse assistance.

Skills

Customer engagement

Sales

Product knowledge

Inventory management

Problem solving

Multi-tasking

Job description

Location: Wilmington MA. Branch | Schedule: Monday-Friday, 6 AM– 3 PM | Compensation: $24.00-26.00/hour

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.

At Homans, we're committed to delivering amazing products and world-class customer experiences. We're seeking a dynamic Counter Sales Associate with HVAC knowledge and a go-getter attitude to join our team. You'll be the bridge between customers and solutions—identifying needs, recommending products, and closing sales with confidence. If you're adaptable, self-sufficient, and thrive in a fast-paced environment, we want you on our team.

Company Website: http://www.homans.com/careers

Responsibilities Of a Counter Sales Associate

• Customer Engagement & Sales - Greet customers and answer calls; identify needs and recommend HVAC equipment, parts, and supplies that best fit their requirements
• Product Knowledge & Promotion Awareness - Discuss features and benefits of merchandise; stay current on promotions and deals to maximize sales opportunities
• Order Processing & Problem-Solving - Research inventory availability using computer databases, prepare sales/quote orders, process payments, and handle substitutions when needed
• Showroom & Inventory Management - Maintain organized displays, assist warehouse staff, and coordinate transfers, open orders, and warranty authorizations
• Multi-Tasking & Flexibility - Balance counter sales with clerical support, telephone outreach, and warehouse assistance—wearing multiple hats to keep operations running smoothly
• Other duties as assigned.