Counter Manager - Luxury Jewelry Team Lead (Flexible Schedule)

Pandora A/S; Glendale (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Base + bonuses

401K plan

Medical, Dental, Vision, Disability, 4

Job summary

Pandora is seeking a Counter Manager to lead our Macy’s shop-in-shop at Arrowhead Towne Center in Glendale. You will coach a team of part-time sales associates, manage daily operations, scheduling, and inventory while upholding Pandora and Macy’s standards.

Your leadership will drive exceptional fan experiences and sales performance. You will oversee training, ensure compliance, and focus on developing talent, delivering strong customer service, and achieving ambitious comp and transaction

Qualifications

• Minimum of 3 years of experience in a supervisory retail role.
• Strong communication and customer service skills; relationship building.
• Familiarity with Macy’s or department store retail environment preferred.

Responsibilities

• Drive counter sales goals and exceed targets, focusing on comp sales and transactions.
• Train, coach, and inspire part-time sales associates and leads with advanced sales techniques and product knowledge.
• Prepare effective weekly schedules for peak hours; oversee inventory, replenishment, backstock, and loss prevention.

Skills

Sales leadership

Coaching

Recruiting

Team development

Customer service

Tools

Microsoft Office 365 Suite

KWI

POS systems

Applicant tracking systems

Job description

Pandora is seeking a Counter Manager to lead our Macy’s shop-in-shop at Arrowhead Towne Center in Glendale. You will coach a team of part-time sales associates, manage daily operations, scheduling, and inventory while upholding Pandora and Macy’s standards.

Your leadership will drive exceptional fan experiences and sales performance. You will oversee training, ensure compliance, and focus on developing talent, delivering strong customer service, and achieving ambitious comp and transaction