Counter Manager – Jewelry Retail Lead (Flexible Schedule)

Pandora; Saugus (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K plan

Product discounts

Job summary

Pandora is seeking a Counter Manager in our Macy’s Shop-in-Shop in Saugus. You will lead a team of part-time associates, coach on sales techniques, and manage daily operations to hit sales targets.

You’ll oversee scheduling, inventory, and training while ensuring strict adherence to Pandora and Macy’s standards. This role demands a fan-first approach and strong leadership in a fast-paced retail setting.

Qualifications

• Minimum of 3 years’ experience in a supervisory retail role (sales lead/assistant manager).
• Strong leadership, coaching, and team development abilities.
• Proven track record in achieving sales goals and managing store operations.

Responsibilities

• Lead and coach a team of Sales Leads and Sales Associates on the floor.
• Drive counter sales, focus on comp sales and transaction targets.
• Manage weekly schedules, inventory, and loss prevention practices.
• Ensure Pandora and Macy’s standards in VM and product presentation.

Skills

Leadership

Sales coaching

Customer service

Team development

Scheduling

Inventory management

Visual merchandising

Tools

POS systems

Microsoft Office 365

Applicant tracking systems

Job description

Pandora is seeking a Counter Manager in our Macy’s Shop-in-Shop in Saugus. You will lead a team of part-time associates, coach on sales techniques, and manage daily operations to hit sales targets.

You’ll oversee scheduling, inventory, and training while ensuring strict adherence to Pandora and Macy’s standards. This role demands a fan-first approach and strong leadership in a fast-paced retail setting.