Count Attendant

The Mint Gaming Hall Bowling Green; Bowling Green (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits package

401K with match

FSA/HSA

Paid life insurance

Job summary

The Mint Gaming Hall Bowling Green is seeking a team member for Money Room operations. You will count, collect and transfer cash, maintain equipment, and ensure secure procedures while delivering Big Service to guests.

You'll work in a fast-paced environment, handle high-volume cash responsibly, and train other team members as needed. A high school diploma or GED is required, and Kentucky gaming licensing is obtainable.

Qualifications

• Proven ability to handle cash accurately and securely.
• Experience in high-volume, fast-paced Money Room environments preferred.
• Ability to work varied shifts including nights and holidays.
• Must pass pre-screening and background checks.
• Must obtain Kentucky gaming license if required.

Responsibilities

• Communicate operational information with the Count Team Supervisor and managers.
• Assist in floor duties and demonstrate knowledge of Money Room equipment operations.
• Complete collection and counting efficiently and accurately.
• Transfer money to the safe area and maintain cash drop procedures.
• Keep the Money Room clean and organized at all times.
• Handle trolleys and equipment with care during operations.
• Ensure cash drop boxes and vouchers are counted per procedures.
• Responsible for all keys issued while on duty and report malfunctions.
• Provide Big Service to internal guests and interact with guests professionally.
• Develop and maintain positive working relationships with staff and vendors.
• Maintain appearance standards and support training of new Team Members.

Skills

Cash handling

Customer service

Attention to detail

Teamwork

Communication

Education

High School Diploma or GED

Tools

Money Room Equipment

Cash Handling Equipment

Job description

• Competitive Health, Dental and Medical Benefits
• Fully paid company life insurance
• 401K with Company Match
• FSA/HSA
• We have BIG FUN!

JOB RESPONSIBILITIES:

• Consistently communicates operational information with the Count Team Supervisor, other departmental staff, other supervisors, and managers.
• Assists in floor duties when needed and has a thorough knowledge of Money Room equipment operations.
• Completes the collection and count efficiently and accurately.
• Assists with transferring money to the safe area.
• Ensures the Money Room is clean before leaving.
• Handles all trolleys and equipment used during the collection and counting process with care.
• Ensures all cash drop boxes and voucher cassettes are collected and counted according to the correct operational procedures.
• Responsible and accountable for all keys issued while on duty.
• Reports any equipment malfunctions for further maintenance.
• Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• Maintains professionalism and a friendly and approachable demeanor throughout the workday.
• Assists with training/mentoring of new Team Members as requested.
• Maintains all appearance standards in accordance with established uniform and appearance guidelines.
• Informs manager on duty of any irregularities and unusual situations when they occur.
• Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.

EDUCATION AND EXPERIENCE:

• Must be 21 years of age or older with a high school diploma or general education degree (GED).
• Previous experience working in high volume, fast-paced Money Room environment preferred.
• Must pass all required pre-screening and background checks.
• Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
• Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license.

The Mint Gaming Hall is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law