Cafe Counter Attendant

The Mint Gaming Hall Kentucky Downs; Franklin (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health benefits

Life insurance

401K with match

FSA/HSA

Big fun

Job summary

The Mint Gaming Hall Kentucky Downs is seeking friendly, guest-focused team members to provide BIG service to guests in a fast-paced casino dining environment. You will greet guests, take orders, handle payments, upsell products, and ensure a clean, safe, and enjoyable experience for every visitor.

Responsibilities include cash handling, delivering orders, restocking, maintaining dining areas, following safety procedures, and collaborating with teammates to meet guest needs.

Qualifications

• Experience in guest service is preferred.
• Cash handling accuracy and integrity.
• Comfort with upselling and product knowledge.
• Ability to work in a fast-paced, high-volume setting.
• Willingness to work varied shifts and obtain required licenses.

Responsibilities

• Greet all guests in a friendly and approachable manner.
• Operates a cash register and receives payment from guests in cash, gift card or comp.
• Accurately counts and provides change to guests as required.
• Delivering guest orders and condiments to the guest.
• Bus and disinfect tables and maintain dining area.
• Sweep and maintain dining room floors.
• Adheres to cash handling and comp policies and procedures.
• Restocks supplies and merchandise as needed during shift.
• Upsell opportunities and influence guest decisions with product knowledge.
• Maintain a clean work area and follow safety regulations.
• Report maintenance or safety concerns to supervisor promptly.
• Support team members and assist in guest interactions.
• Work in a fast-paced, flexible, high-volume environment.
• Provide BIG service to guests and anticipate needs calmly and professionally.

Skills

Guest service

Cash handling

Upselling

Teamwork

Compliance

Education

High school diploma or GED

Job description

• Competitive Health, Dental and Medical Benefits
• Fully paid company life insurance
• 401K with Company Match
• FSA/HSA
• We have BIG FUN!

JOB RESPONSIBILITIES:

• Greet all guests in a friendly and approachable manner.
• Operates a cash register and receives payment from guests in cash, gift card or comp.
• Accurately counts and provides change to guests as required.
• Delivering guest orders and condiments to the guest
• Bus and properly disinfect tables as quickly as possible.
• Sweep and maintain dining room floors.
• Adheres to all cash handling and comp policies and procedures.
• Restocks supplies and merchandise as needed throughout the shift.
• Identifies opportunities to upsell and influences guest’s decisions through product knowledge and enthusiasm for the sale.
• Maintains the work area and equipment in a clean and orderly condition and follows prescribed safety regulations.
• Reports any maintenance or safety concerns to supervisor in a timely manner.
• Provide support to fellow team members through sharing of knowledge, helping to complete tasks and/or assisting in guest interactions.
• Demonstrates the ability and willingness to work in a fast-paced, flexible, and high-volume environment.
• To provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.

EDUCATION AND EXPERIENCE:

• High school diploma or general equivalency diploma (GED) preferred.
• Must be 18 years of age or older.
• Must pass all required pre-screening and background checks.
• Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
• Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license.
• Obtain alcohol certification through STAR prior to start of employment.

The Mint Gaming Hall is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.