Surveillance Operator

The Mint Gaming Hall; Franklin (KY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Wage: $16 per hour

Weekly Pay

Up to $2,000 in bonuses your first año

Competitive health insurance plans

Fully paid life insurance

401K with Company Match

PTO

FSA/HSA

Job summary

The Mint Gaming Hall is seeking a Surveillance Associate to monitor gaming floors, observe operators, and ensure security systems function properly.

The role requires strict confidentiality, incident reporting, and collaboration with authorities when needed. 21+ with a GED or high school diploma is required, along with background checks and Kentucky gaming license readiness. Shifts include nights and weekends.

Qualifications

• Must be 21 years of age or older with a high school diploma or GED.
• Must pass all required pre-screening and background checks.
• Must obtain and maintain a valid Kentucky gaming/racing license.
• Ability to work a variety of shifts (day, swing, late-night, weekend, holiday).

Responsibilities

• Diligent in the consistent and strategic surveillance of the gaming floor and observation of operators throughout the shift.
• Ensures all equipment is operational and documents/reports malfunctions to the Surveillance Supervisor or above.
• Ensures surveillance activities are properly documented.
• Ensures all incident reports are completed accurately and promptly.
• Properly secures all potential evidence from CCTV video recordings.
• Maintains strict confidentiality in all matters related to property Surveillance.
• Makes statements to police officials when involved in an incident; may be used as evidence in court.
• Cooperates with KHRC Officials and police to support Surveillance operations.
• Records all gaming transactions in accordance with policies and regulatory guidance.
• Follows policies related to addressing barred patrons.
• In the absence of Supervisors, informs the Surveillance Assistant Manager or above of significant incidents.

Skills

Surveillance

Observation

Documentation

Communication

Confidentiality

Radio etiquette

Team coordination

Education

High school diploma or GED

Tools

Security equipment operation

Job description

• Diligent in the consistent and strategic surveillance of the gaming floor and observation of operators throughout the shift.
• Ensures all equipment is operational and documents/reports any malfunctions immediately to the Surveillance Supervisor or above.
• Ensures surveillance activities, as required, are properly documented.
• Ensures all incident reports are completed accurately and in a timely manner.
• Properly secures all potential evidence from CCTV video recordings.
• Consistently adheres to strict confidentiality in all matters related to property Surveillance.
• As directed by Surveillance Management, makes statements, to police officials when involved in an incident with law enforcement. This statement may be used as evidence in a court of law.
• Consistently utilizes proper radio etiquette.
• Cooperates with KHRC Officials and the police as directed to support a positive working relationship in support of the Surveillance operation.
• Effectively records all gaming transactions in accordance with all policies, procedures, and regulatory guidance.
• Follows all policies and procedures as they relate to addressing barred patrons.
• In the absence of the Surveillance Supervisor, informs the Surveillance Assistant Manager or above of all significant incidents. This includes bomb threats, scams and cheating, mass disturbances, loss of coverage of either of the counts or collections, etc.
• Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.

BIG BENEFITS OF WORKING AT THE MINT:

• Wage: $16 per hour
• Weekly Pay
• Up to $2,000 in bonuses your first year
• Competitive health insurance plans
• Fully paid company life insurance
• 401K with Company Match
• PTO
• FSA/HSA
• We have BIG FUN!

JOB RESPONSIBILITIES:

• Diligent in the consistent and strategic surveillance of the gaming floor and observation of operators throughout the shift.
• Ensures all equipment is operational and documents/reports any malfunctions immediately to the Surveillance Supervisor or above.
• Ensures surveillance activities, as required, are properly documented.
• Ensures all incident reports are completed accurately and in a timely manner.
• Properly secures all potential evidence from CCTV video recordings.
• Consistently adheres to strict confidentiality in all matters related to property Surveillance.
• As directed by Surveillance Management, makes statements, to police officials when involved in an incident with law enforcement. This statement may be used as evidence in a court of law.
• Consistently utilizes proper radio etiquette.
• Cooperates with KHRC Officials and the police as directed to support a positive working relationship in support of the Surveillance operation.
• Effectively records all gaming transactions in accordance with all policies, procedures, and regulatory guidance.
• Follows all policies and procedures as they relate to addressing barred patrons.
• In the absence of the Surveillance Supervisor, informs the Surveillance Assistant Manager or above of all significant incidents. This includes bomb threats, scams and cheating, mass disturbances, loss of coverage of either of the counts or collections, etc.
• Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.

EDUCATION AND EXPERIENCE:

• Must be 21 years of age or older with a high school diploma or general education degree (GED).
• Must have a thorough knowledge, or ability to learn, of security equipment operation. Must have third shift availability.
• Must pass all required pre-screening and background checks.
• Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
• Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license.

The Mint Gaming Hall is an equal opportunity employer (EOE). All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristics protected by state or federal law.